Beauty Consultant

Walgreens Highland Park , IL 60035

Posted 2 months ago

Job Objectives

Maximizes sales and brand awareness by providing exceptional customer care to all customers in a friendly, efficient, and professional manner; gives impartial, personalized, expertise and advice regardless of brand and budget.

Demonstrates a passion for beauty and provides inspirational beauty knowledge and know-how.

Provides customers with solutions for their beauty needs, including mini-makeovers and skincare consultations, with an emphasis on the customers' total look.

Models and delivers a distinctive and delightful customer experience.

Oversees and maintains overall beauty department standards.

Job Responsibilities/Tasks

Customer Experience

  • Engages customers by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.

  • Models and shares customer care best practices by proactively offering assistance, asking questions to determine customers' needs, and informing customers of options.

  • Greets, listens, and engages customers to identify their needs, making them aware of appropriate products and services, and providing warm transfers to other areas of the store when necessary.

  • Provides expertise in product demonstrations and consultations utilizing tools such as the Matchmade Device, Skin Hydrometer, and tablet.

  • Leads and delivers in-store events to promote brand awareness and loyalty of Owned Brands and total Beauty/Personal Care.

  • Builds relationships with customers; provides authentic closure of customer interaction and builds and fosters relationships.

  • Engages with omni-channel solutions to enhance customer engagement/experience.

  • Locates products in other stores or online if unavailable in the store.

Operations

  • Achieves or exceeds predetermined sales goals by assisting customers in the purchase of products and by modeling exceptional customer care.

  • Reviews scorecard on a regular basis to understand performance within store and district; partners with store leadership and BAE to create improvement goals.

  • Consistently focuses on link-selling and up-selling with customers by showing them sale items and complimentary offerings.

  • Uses testers and sampling to demonstrate product application and leverage items from beauty promotional programs.

  • Ensures testers are stocked and maintained in compliance with hygiene standards; maintains a clean and organized department.

  • Implements company asset protection procedures to identify and minimize profit loss.

  • Processes sales for customers and/or employee purchases on cash register.

  • Participates in meetings and conference calls concerning programs and promotions, new items, brand launches, sales goals, and modeling exceptional customer care.

  • Has working knowledge of store systems and store equipment.

  • Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).

  • Complies with all company policies and procedures; maintains respectful relationships with coworkers.

  • Completes special assignments as assigned.

Training & Personal Development

  • Seeks self-development by monitoring own performance, setting high personal standards, maintaining awareness of beauty trends, learning from others, and improving job performance.

  • Maintains knowledge of competition, new product/brand launches, and overall industry trends.

  • Attends and participates in meetings, seminars, and other knowledge and business-driving opportunities; educates store team on new beauty updates, information, and learnings from training.

  • Attends training and completes e-learning modules requested by Manager or assigned by Corporate.

  • Maintains professional appearance and image in compliance with company guidelines at all times.

  • Models and shares behavior with other Beauty Consultants; provides training and assistance to new Beauty Consultants.

  • Works collaboratively with the Beauty Area Expert to review goals and maintain product knowledge.

Walgreens, one of the nation's largest drugstore chains, is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc., the first global pharmacy-led, health and wellbeing enterprise. More than 10 million customers interact with Walgreens each day in communities across America, using the most convenient, multichannel access to consumer goods and services and trusted, cost-effective pharmacy, health and wellness services and advice. Walgreens operates 8,175 drugstores with a presence in all 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands. Walgreens omnichannel business includes Walgreens.com. Approximately 400 Walgreens stores offer Healthcare Clinic or other provider retail clinic services.

As the neighborhood drugstore and retailer, our goal is to make health and happiness simpler, easier and within reach. And we remain a trusted wellness provider offering convenient access to important health services, such as immunizations and an array of pharmacy services that can help patients improve their health. To our team members, Walgreens represents a unique opportunity to excel in their careers in a welcoming and inclusive environment. We offer the chance to work in a truly supportive environment, and be a part of a progressive organization dedicated to the well-being of our customers, team members and the communities we all call home.

Apply


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Beauty Team Member

Target

Posted 1 week ago

VIEW JOBS 4/17/2019 12:00:00 AM 2019-07-16T00:00 Description: Target is one of the world's most recognized brands and one of America's leading retailers. And beauty is one of the big reasons why guests turn to Target for everyday discovery. Our guests are looking for high-quality, better-for-you products and a personalized shopping experience that help them feel welcomed and inspired. As a Beauty team member, your knowledge and passion for the business will come to life in the beauty aisles while you educate and actively engage with guests. Your beauty insight will help them look and feel great. Our guests will find it easy and fun to shop beauty thanks to your expertise and trend-savvy advice. You will thrive in this role if you are that go-to friend with all the latest and greatest beauty tips and if you love helping others Strong interest and knowledge of beauty products and skin tones/types to council and educate the guest. 12+ months previous beauty retail experience preferred. Welcoming and helpful attitude toward guests and other team members. Able to learn and adapt to current technology needs. Able to think quickly on the spot to resolve guest questions. Flexible work schedule (e.g., nights, weekends, holidays) and regular attendance necessary. Target merchandise discount. Competitive pay. Flexible scheduling. Qualifications: Strong interest and knowledge of beauty products and skin tones/types to council and educate the guest. 12+ months previous beauty retail experience preferred. Welcoming and helpful attitude toward guests and other team members. Able to learn and adapt to current technology needs. Able to think quickly on the spot to resolve guest questions. Flexible work schedule (e.g., nights, weekends, holidays) and regular attendance necessary. Target Highland Park IL

Beauty Consultant

Walgreens