Beaker Application Coordinator - Special Teams

About Us:

As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step.

Our employees use the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

General Summary/Overview

The Beaker Application Coordinator reports directly to an Application Manager within Mass General Brigham Digital team;

s/he is part of a team dedicated to configuring, building, testing, and supporting the Epic Beaker application.

Principal Duties and Responsibilities

• Provides certified Epic Beaker build expertise and experience for successful product implementation

• Provides Epic design expertise to analyze organization's current business practices and translate them into configurations and workflows.

• Provides certified Epic Beaker design expertise to analyze organization's current business practices and translate them

into configurations and workflows

• Supports departmental/ functional team with application and information system knowledge

• Recognizes, communicates, and escalates concerns relevant to critical path and/or timeline in a timely manner.

• Develops subject matter expertise and maintains models and documentation of business and system requirements and

configures system accordingly

• Analyzes business processes to ensure proper system configuration

• Creates and maintain regular status reports

• Creates and maintains all required system design and build documents

• Attends weekly (at minimum), team meetings to discuss team and project related activities, issues, change,

communications, and updates

• Contributes to preparation of testing scripts and materials and performs unit, system, and integrated testing tasks

• Post live implementation activities and production support

• Participates in on-call rotation

• Other duties as required

Qualifications

• Bachelor's degree required

• Demonstrated ability to work in a fast-paced environment with changing business and technical needs required

• Clinical/Technical work experience in a laboratory setting (CLS/MT certification) preferred

• Hands-on technical experience working with Epic or Data Innovations or any LIS preferred

• Understanding of both Laboratory/LIS workflows and experience applying laboratory process workflow to the design of information systems preferred

• Demonstrated communication skills with the ability to effectively lead meetings with diverse attendees required

• Strong analytical skills with the ability to quickly learn new content and concepts required

• 3 years of experience working with EHR systems as either an end-user or analyst preferred

• Previous Epic implementation experience preferred

• Active Epic Beaker AP or CP Certification preferred (or must obtain Epic Certification)

Skills/Abilities/Competencies

Skills for Success

• Superior problem-solving skills with a high value in data integrity and analytic accuracy

• Ability to conduct detailed analysis as well as distill relevant findings for presentation to a high-level audience

• Possess keen attention to detail

• Ability to multitask and prioritize multiple project requests simultaneously

• Approach to work that balances big picture with an appropriate level of analytical detail to create impactful deliverables

• Demonstrated analytic, organizational, and problem-solving skills

• Demonstrated process improvement acumen

• Strong PC skills / Microsoft applications, including Excel

Team Player

• Respect the talent and unique contribution of every individual, culture and ethnic group and treat all people in a fair and

equitable manner

• A natural curiosity and energetic, creative, and collaborative approach to working and problem solving

• Strong interpersonal and team building skills. Ability to get work done through others, even if there is no direct reporting

relationship

• Proven ability to interact with others in a positive and responsive manner to build consensus through negotiation and

diplomacy

• Ability to successfully collaborate with others of different skill sets, backgrounds, and levels within and external to the

organization

• Strong communication and collaboration skills

Self-Managing and Self-Aware

• High emotional intelligence and a well-managed ego

• Is honest, authentic, and straightforward when working with others

• Solid team player but also an independent thinker

• Ability to handle stressful situations in calm and professional manner

• Exercise self-awareness; monitor impact on others; is receptive to and seek out feedback; use self-discipline to adjust to

feedback.

• Take-charge ability and excellent judgment in determining and leveraging resources.

• High degree of professionalism, discretion, and confidentiality

• A balance of patience and perseverance necessary to affect change in a large and complex organization

Commitment to Quality

• Accountable for delivering high quality work. Act with a clear sense of ownership

• Commitment to high quality service and attention to detail

• Strong proactive customer service skills

Supervisory Responsibility

• No direct reports; may indirectly provide leadership and guidance to less seasoned and new staff

Fiscal Responsibility

• No direct budgetary responsibility

• Demonstrates fiscal responsibility by effectively using Mass General Brigham resources

Working Conditions

Hybrid work environment. Primarily remote with expected attendance on site based on project work - Testing initiatives, end users support and training, and other Implementation support activities.