JOIN ONE OF THE LEADING COMPANIES IN THE CALL CENTER INDUSTRY!
Come grow and challenge yourself with us and discover your full potential.
Weekends off, tenure raises, NEW FLAT BASE RATES!
Focus Services is seeking motivated, dependable individuals to join our team as Customer Service Representatives. Our Representatives enjoy working in an exciting environment that offers excellent advancement opportunities, competitive salary, and a comprehensive benefits package. Our Customer Service Representatives are the most important part of our Focus Family and we are we are deeply invested in creating a culture of growth and progress for them.
DUTIES & RESPONSIBILITIES
Field inbound calls in a professional manner
Respond to and resolve customer questions
Research possible solutions to customer issues
Sell / Up sell products on customer's account
Retain customers wanting to cancel
Deescalate angry customers
Proficient PC and keyboarding skills with ability to multi-task through different applications/screens
The ability to type 25 wpm
Good numerical and analytical skills
Skill to communicate effectively with customers
Ability to handle a high stress environment
Willingness to work in a fast pace work environment
Ability to be proactive
Must pass a Background and Drug test
INSURANCE BENEFITS & TIME OFF
Paid Time Off
Reduced or Flexible Hours
Family Medical Leave
Excellent NEW base wage
Daily / Weekly / Monthly Contests and Prizes
PERKS & DISCOUNTS
Employee Assistance Program
Company Social Events
On the Job & Continuation Training
Professional Development/Advancement Opportunities
Volunteer Assistance Program
Tons of food and snacks
Casual dress code
Tiered promotional opportunities based on performance
Individual and Team recognition
WHY WORK FOR FOCUS?
Because we believe that where you work matters and will provide you with an enjoyable, challenging, and rewarding experience in every way. As Focus employees we believe that giving back matters and we are dedicated to providing assistance to our employees, their families, and the organizations and communities in which they live. Focus Services is dedicated to instilling in its employees a lifetime commitment to educate and inspire people everywhere.
Focus Services is an open call center layout. We utilize the latest technology and have a diverse and rewarding atmosphere. Focus agents receive daily recognition and are rewarded with sales bonuses, raffle prizes, cookouts, company parties, and other social/family events.
Check us out at www.focusservices.com to learn more about our company history, culture, and values!