Be Part Of An Awesome Team At Focus

Focus Services Sterling , IL 61081

Posted 3 weeks ago

JOIN ONE OF THE LEADING COMPANIES IN THE CALL CENTER INDUSTRY!

Come grow and challenge yourself with us and discover your full potential.

Weekends off, tenure raises, NEW FLAT BASE RATES!

JOB SUMMARY

Focus Services is seeking motivated, dependable individuals to join our team as Customer Service Representatives. Our Representatives enjoy working in an exciting environment that offers excellent advancement opportunities, competitive salary, and a comprehensive benefits package. Our Customer Service Representatives are the most important part of our Focus Family and we are we are deeply invested in creating a culture of growth and progress for them.

DUTIES & RESPONSIBILITIES

  • Field inbound calls in a professional manner

  • Respond to and resolve customer questions

  • Research possible solutions to customer issues

  • Sell / Up sell products on customer's account

  • Retain customers wanting to cancel

  • Deescalate angry customers

QUALIFICATIONS

  • Proficient PC and keyboarding skills with ability to multi-task through different applications/screens

  • The ability to type 25 wpm

  • Good numerical and analytical skills

  • Skill to communicate effectively with customers

  • Ability to handle a high stress environment

  • Willingness to work in a fast pace work environment

  • Ability to be proactive

  • Must pass a Background and Drug test

INSURANCE BENEFITS & TIME OFF

  • Health Insurance

  • Dental Insurance

  • Vision Insurance

  • Life Insurance

  • Paid Time Off

  • Paid Holidays

  • Reduced or Flexible Hours

  • Family Medical Leave

FINANCIAL BENEFITS

  • Excellent NEW base wage

  • Daily / Weekly / Monthly Contests and Prizes

  • Tuition Assistance

  • Scholarship Opportunities

  • Performance Bonus

PERKS & DISCOUNTS

  • Employee Discounts

  • Employee Assistance Program

  • Company Social Events

  • On the Job & Continuation Training

  • Professional Development/Advancement Opportunities

  • Volunteer Assistance Program

  • Referral Programs

  • Tons of food and snacks

  • Charity events

  • Casual dress code

  • Tiered promotional opportunities based on performance

  • Individual and Team recognition

WHY WORK FOR FOCUS?

Because we believe that where you work matters and will provide you with an enjoyable, challenging, and rewarding experience in every way. As Focus employees we believe that giving back matters and we are dedicated to providing assistance to our employees, their families, and the organizations and communities in which they live. Focus Services is dedicated to instilling in its employees a lifetime commitment to educate and inspire people everywhere.

OUR ENVIRONMENT

Focus Services is an open call center layout. We utilize the latest technology and have a diverse and rewarding atmosphere. Focus agents receive daily recognition and are rewarded with sales bonuses, raffle prizes, cookouts, company parties, and other social/family events.

Check us out at www.focusservices.com to learn more about our company history, culture, and values!


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Part Time Event Specialist

Advantage Sales And Marketing, LLC

Posted 1 week ago

VIEW JOBS 10/8/2019 12:00:00 AM 2020-01-06T00:00 Summary Part Time Event Specialist Are you outgoing and enjoy interacting with people? If promoting brand awareness through product demonstration sounds appealing, then our Part Time Job is the right fit for you! We are looking for Brand Ambassadors to engage customers by promoting products to increase sales. If you have experience in food services, retail, and/or customer service or simply enjoy interacting with people, then we want to hear from you! Things to consider: * Entry level position * Events are typically 6 hours taking place at various times from Thursday - Sunday * Average employee works 2-3 shifts per week, dependent on Event availability * Based on location, there may be availability for extra shifts throughout the week * Competitive pay rates Take this opportunity to join North America's leading business solutions provider and build your career working with amazing people in a growing industry! Apply today! What We Offer: * Paid Training and ongoing career development What You'll Do: * Interact in a friendly, enthusiastic, and outgoing manner with management and customers * Generate brand awareness and positive product impressions to increase sales * Assess customers' needs and interests to best recommend products * Set up, break down, product preparation and sampling during in-store demonstrations * Timely completion of all call reports, paperwork, and on-going training Qualifications: * High School Diploma preferred or equivalent job-related experience * Sales and/or customer service experience preferred * Daily Internet/email access and/or smartphone required * Stand comfortably for up to 6 hours a day Advantage Sales And Marketing, LLC Sterling IL

Be Part Of An Awesome Team At Focus

Focus Services