BDC Internet Sales Representative

Superior Service and Customer Satisfaction Earn Arlington Heights National Award by Ford Motor Company for 32nd Consecutive Year

Arlington Heights, IL - Arlington Heights Ford is among an elite group of Ford and Lincoln dealerships to be recognized with the 2022 President's Award by Ford Motor Company. The prestigious award honors dealerships that have excelled in automotive retailing by providing exceptional customer service and satisfaction throughout 2023.

Arlington Heights Ford has won this award 32 consecutive years - more than any other Ford dealership in the country.

"Earning this award is a reflection of our entire staff's commitment to delivering the best customer experience possible," said Tony Guido, principal at Arlington Heights Ford on Dundee Road. "We worked each and every day over the past three decades to make sure we were exceeding the expectations of every person who walked through our doors, and this 32nd consecutive award shows we did just that. We are incredibly proud to receive this recognition, especially since it comes from the people we value most - our customers."

The President's Award was established in 1998, but similar awards date back to the 1980s. Dealers become eligible through survey responses from customers related to their sales and service satisfaction. Only the top one percent of dealers across the nation achieve this honor annually.

"In order to achieve the President's Award, dealers must deliver the highest quality sales and service experiences to customers each and every day," said Ivan Boykin, regional manager for the Chicago market. "The pursuit of excellence is not for the faint of heart - it requires passion, tenacity and, of course, hard work. This prestigious award salutes those top-performing Ford and Lincoln dealerships that embrace these philosophies, achieving among the highest levels of customer satisfaction - in both sales and service - in automotive retailing."

Arlington Heights Ford/Tasca Auto seeking Full- and Part-time openings for talented and outgoing individuals to join our multi-location team as a BDC Internet Sales. You will create/schedule/confirm appointments; make outbound calls to generate business for the company and follow-up with clients for aftermarket. You will primarily make inbound and outbound calls to current, previous and prospective clients, report your progress and deliver exceptional customer service. Full training available. Great opportunity! Competitive salary and benefits! EOE

• Communicates effectively with Internet customers and prospects whether by phone, by e-mail or in person. (all scripted)

• Assists customers in scheduling a visit to select a vehicle and offers sales support.

• Confirms customer appointments and follows up afterwards.

• Understands the psychology of Internet customers and works with them accordingly to draw them into the store for proper vehicle demonstration.

• Checks e-mail frequently and responds to inquiries immediately.

• Delivers messages intended for the other departments promptly.

• Notify customers that their messages have been forwarded to the appropriate personnel for prompt attention.

• Handles all Internet sales inquiries personally.

• Researches auto-buying services on the Internet and acts as liaison with any services the dealership uses to promote its site or advertise.

• Establishes personal income goals that are consistent with dealership standards of productivity and devises a strategy to meet those goals.

• Keeps abreast of new products, features, accessories, etc. and their benefits to customers. Attends product and sales training as requested by manager.

• Make 110 calls in a 6 hour shift.

• Follows script and instructions from a supervisor.

• Previous customer service experience

• Excellent team player with collaborative attitude and eagerness to improve

• Pleasant, engaging, professional phone manner

• Ability to multi-task

• Willing to learn and be driven to achieve goals

• Strong PC and internet skills

• Maintains professional appearance

• Arrive to work on time

• Ability to follow instructions and receive feedback from supervisor and managers

• Interact effectively and professionally with co-workers

• Understand and follow company policy and procedures

• Must have a valid driver's license

• Authorized to work in the USA