BDC Customer Care Specialist

Join Romeoville Toyota the 1 New Car Sales Volume Leader in 2022 Our company culture is what is most important to us at Romeoville Toyota, we have been achieving amazing results by hiring the right people and not hiring your typical old school “Car person”. Romeoville Toyota believes in training and developing the right person. If you have a strong work ethic and a positive attitude that is all we need to make you successful Perks at Romeoville Toyota Pay plans with endless potential.

Flexibility Training & development 401(k) Company match Health insurance, dental, vision Life insurance GREAT CULTURE The Customer Care Specialist will be responsible for coordinating all incoming requests made via telephone or online, searching for potential sales leads, booking appointments for the service department, and acting as the first point of contact for customers. Responsibilities Promote and seek out opportunities to deliver a top-notch customer experience Interact with customers to identify their individual needs and opportunities for service repairs Work closely with the BDC Manager and other BDC sales personnel to ensure service lead opportunities are accounted for and appropriate notes are made in the CRM Complete phone calls as assigned by the BDC Manager Act as a member of the BDC team, which includes cross-training for internet lead and Stay informed about new products, features, accessories, etc., and their benefits to customers Qualifications Excellent communication skills Outgoing and positive demeanor Professional presentation Ability to interpret and follow instructions shared in writing Clean driving record & valid driver’s license We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.