Asbury Automotive Irving , TX 75061
Posted 3 weeks ago
About Asbury
Park Place Dealerships is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.
At Park Place Dealerships, our goal is to ensure an "extraordinary experience" for our clients. We believe our Members (employees) deserve this as well.
Everyone on our staff is a Park Place advocate who shares our passion and values.
Our ideal candidates are confident, passionate people looking to grow and succeed with one of the most successful organizations in Dallas/Fort Worth.
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The Client Care Service Coordinator will ensure an extraordinary client experience while creating client advocates. To utilize superb communication skills and professionalism to perform follow-up calls and receive inbound service calls for Park Place Dealership clients.
Receive inbound client calls for service related issues
Facilitate specific appointments for the service advisors
Dispatch Park Place Roadside Assistance/Tow Service
Perform outbound service campaign calls
Follow detailed scripts for inbound/outbound calling
Confirm all scheduled appointments
Follow up on 100% of "no show" client appointments
Maintain defined service levels
Understand and implement the Park Place Client Care Service Process.
Know and understand the Client Concern Resolution (CCR) process and use the program to achieve client satisfaction
Know and understand the Park Place Privacy and Information Security Policies and adhere to the requirements
Attend weekly department meetings
High School Diploma or GED; and one to two years related experience and/or training; or equivalent combination of education and experience.
Sales License where required.
Must be at least eighteen years of age
Must have a valid driver's license and meet company MVR policy requirements
Must be able to pass pre-employment screenings (background and drug test)
Company Benefits:
Pay and Recognition:
Weekly pay
Paid holidays & paid time off
Deferred Holiday Pay Match
Paid training
Stock Awards(select management and front-line team member's eligible
Insurance / Retirement:
Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
Up to 12 weeks paid pregnancy leave (disability leave)
Paid Parental Leave
Health savings
Flex spending accounts (tax free)
Short-term and Long-term disability plans
Life Insurance (Whole Life and Term)
401k with company match
Learning, Tuition Assistance and Career Development:
Digital career path tool to assist with career development
Continuous training through Asbury's Internal Learning Management System
Professional growth and development opportunities Additional advantages:
Student loan relief resources
Employee assistance program
Employee discounts on parts and service repairs
Scholarship awards
Opportunities to join our community service initiatives, which includes paid volunteer hours
Aggressive Employee referral program with bonus opportunities
IND6
Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.
Other details
Job Family Service
Pay Type Hourly
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Asbury Automotive