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Description
Individual contributor position responsible for supporting the business on high volume days with the ability to flex into multiple roles including selling, cashiering, replenishing and/or processing. Drive store sales through personally engaging with customers, answering questions, perform demonstrations, and product recommendations.
Responsibilities:
Deliver friendly and efficient cash wrap experience.
Reinforce customer buying decisions at checkout.
Recover merchandise on sales floor.
Replenish merchandise to brand standard.
Process merchandise to be floor ready and maintain back room.
Assist with other projects as needed including floorset and shipment processes.
Qualifications
Excellent communication skills.
Available to work on designated high volume peak days.
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
We will no longer be able to match jobs to the skills in your resume.
Macy's, Inc.
Posted 5 days ago
VIEW JOBS 12/3/2019 12:00:00 AM 2020-03-02T00:00 Love being around people and making them happy? Good at finding just the right thing to complete an outfit? As part of our sales team, you'll do just that, bringing the Magic of Macy's to life for our customers. Every day brings new challenges and excitement, and every customer interaction gives you the opportunity to do what you do best: find solutions and provide exceptional customer service. ... More " So if you live on the cutting edge of fashion and have a keen eye for design, why not put that expertise to work on the sales floor? Join our team of problem solvers and doers: Apply today! Job Overview: As a Seasonal Omni Team Colleague, you will be responsible for driving a selling and service culture that champions Omni-channel strategies and supports our My Macy's initiatives through partnership with colleagues. You will collaborate with the store team to deliver results in a friction free shopping environment and through Omni activities. Perform other duties as assigned. In order to present our customers with the best holiday shopping experience, many of our Seasonal colleagues arrive prior to store opening and remain after closing to ensure we are ready to make Macy's magic. Seasonal colleagues will have the opportunity to work a flexible schedule on a temporary basis, which may include early mornings, evenings, weekends and busy events such as the day after Thanksgiving and the day after Christmas. And don't forget - just in time for holiday shopping, you will receive an employee discount of up to 20% starting your first day! Essential Functions: * Complete fulfillment orders including picking merchandise, packing & shipping orders, and making in store pickup orders ready for customers. * Process shippable returns and abandoned in store pickup order. * Monitor alerts to ensure Ready On Time completion of Buy Online Pickup In-Store (BOPS) orders. * Pick Not Found merchandise to improve fill rate. * Expedite aged orders to improve the Speed-to Ship to our customers. Provide an exceptional customer experience by ensuring the customer is always the priority. * Participating in other support functions as needed. * Assist and satisfy the needs of our in store and online customer. * Be proficient in MyShip, handheld devices, POS and MPOS systems including Search and Send and BOPS. * Ensure all procedures, policies, and standards are followed. * Perform all functions in an efficient manner, as directed by the People Leader. * Regular, dependable attendance and punctuality. Qualifications: Education/Experience: * High School diploma or equivalent required. * A minimum of one year of experience in a sales related role required. Communication Skills: * Ability to effectively communicate and present information to customers, peers and all levels of management. Mathematical Skills: * Basic math functions such as addition, subtraction and calculating percentages coupled with ability to use mobile devices. Reasoning Ability: * Self-starter, able to work independently and as part of a team and must have good time management skills. * Demonstrates ability to build relationships and convert customers into a client. Physical Demands: * This position involves constant moving and standing. * Involves standing a minimum of two consecutive hours. * Involves lifting at least 30 lbs. * May occasionally be involve stooping, kneeling, crouching, and climbing ladders. * May involve reaching above eye level. Other Skills: * Ability to follow through on projects in a timely manner. * Should be comfortable with the use of computers, mobile technology, and frequent use of RF equipment. Work Hours: * Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays. This job overview is not all inclusive. In addition, Macy's, Inc. reserves the right to amend this job overview at any time. Macy's is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Macy's, Inc. – including Macy's and Bloomingdale's – will consider for employment qualified applicants with criminal convictions in a manner consistent with SFPC Art. 49 and LA MC ch.XVIII Art. 9. Help make life shine brighter. Collaboration, Creativity, Culture. Macy's, Inc. East Brunswick NJMacy's, Inc.
Posted 1 week ago
VIEW JOBS 11/30/2019 12:00:00 AM 2020-02-28T00:00 Love being around people and making them happy? Good at finding just the right thing to complete an outfit? As part of our sales team, you'll do just that, bringing the Magic of Macy's to life for our customers. Every day brings new challenges and excitement, and every customer interaction gives you the opportunity to do what you do best: find solutions and provide exceptional customer service. ... More " So if you live on the cutting edge of fashion and have a keen eye for design, why not put that expertise to work on the sales floor? Join our team of problem solvers and doers: Apply today! Job Overview: The At Your Service Center Associate is responsible for providing a great customer experience during all At Your Service activities including Buy Online Pickup in Store transactions, ringing and processing return merchandise, handling non-congruent items and performing other assigned duties in accordance with procedures and standards. In order to present our customers with the best holiday shopping experience, many of our Seasonal associates arrive prior to store opening and remain after closing to ensure we are ready to make Macy's magic. Seasonal associates will have the opportunity to work a flexible schedule on a temporary basis, which may include early mornings, evenings, weekends and busy events such as the day after Thanksgiving and the day after Christmas. And don't forget - just in time for holiday shopping, you will receive an employee discount of up to 20% starting your first day! Any schedule hours listed in the job posting title are subject to change based on business needs. All holiday associates may be required to work hours other than those stated in the job posting title on weekends, or on key holiday events such as the Friday after Thanksgiving. Essential Functions: * Proactive in assisting customers who are using devices to shop and compare, whether Macy's devices or their own * Assist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary. * Provide an exceptional customer experience by ensuring the customer is always the # 1 priority * Acknowledge Customers in a friendly and helpful manner upon Customer's entry into the area * Be knowledgeable of POS/MPOS procedures and proficient in all transactions including BOPS Pickup, Customer Returns, Non-Congruent Chits, Search and Send, My Client and More@ Macy's tablet app * Proactive in assisting customers who are using devices to shop and compare, whether Macy's devices or their own * Meet our BOPS/Service Level Agreement (SLA) by ensuring the BOPS collection area is organized and the Customer pick up experience is friction-free * Handle all returns professionally, with sincerity and enthusiasm * Demonstrate knowledge of store products and services to drive sales and minimize returns * Sell gift cards and work to resolve customers' Macy's card issues, as needed * Process merchandise returns per merchandise presentation and non-congruent standards, to ensure efficient placement back on the sales floor or transfer to the receiving location * Follow store's audit policies and procedures * Adhere to Asset Protection and inventory control and compliance procedures * Follows shortage programs and procedures * Perform these functions in an efficient manner, as directed by the Supervisor, while maintaining regular, dependable attendance and punctuality Qualifications: Education/Experience: * High School degree or equivalent. * At least one year of customer service experience. Communication Skills: * Excellent written and verbal communication skills. * Ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. Mathematical Skills: * Basic math functions such as addition, subtraction, multiplication, and division. * Able to use a calculator. Reasoning Ability: * Self-starter, able to work independently and as part of a team and must have good time management skills. Physical Demands: * This position involves constant moving and standing. * Involves standing for at least two consecutive hours. * Involves lifting at least 30 lbs. * May occasionally involve reaching, stooping, kneeling, crouching, and climbing ladders. * May involve reaching above eye level. * Involves close vision, color vision, depth perception, and focus adjustment. * Other Skills: * Strong organizational skills. * Must be able to multitask in a fast-paced environment. * Must be able to collaborate and function as a member of a team. * Must possess a strong sense of urgency. * Should be comfortable with the use of computers and frequent use of RF equipment. Work Hours: * Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays based on department and store/company needs. This job overview is not all inclusive. In addition, Macy's, Inc. reserves the right to amend this job overview at any time. Macy's is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Macy's, Inc. – including Macy's and Bloomingdale's – will consider for employment qualified applicants with criminal convictions in a manner consistent with SFPC Art. 49 and LA MC ch.XVIII Art. 9. Help make life shine brighter. Collaboration, Creativity, Culture. Macy's, Inc. East Brunswick NJMacy's, Inc.
Posted 2 weeks ago
VIEW JOBS 11/22/2019 12:00:00 AM 2020-02-20T00:00 Looking for a fulfilling and fun job that's integral to the success of one of America's most historic brands? Then join Macy's Retail Sales or Support teams! Join us and immediately become a part of what makes Macy's special. Macy's values you as an individual. We are committed to your personal growth and development as we work together to support an exceptional experience for our customer. Job Overview: The Seasonal Jewelry Clerical is responsible for processing new merchandise and maintaining all of the records for the Jewelry Department. Other responsibilities coincide with support and clerical functions. Perform other duties as assigned. In order to present our customers with the best holiday shopping experience, many of our Seasonal Jewelry Sales Colleagues arrive prior to store opening and remain after closing to ensure we are ready to make Macy's magic. Seasonal colleagues will have the opportunity to work a flexible schedule on a temporary basis, which may include early mornings, evenings, weekends and busy events such as the day after Thanksgiving and the day after Christmas. And don't forget - just in time for holiday shopping, you will receive an employee discount of up to 20% starting your first day! Essential Functions: * Provide an exceptional customer experience by ensuring the customer is always the priority. * Proactive in assisting customers who are using technology to shop and compare, whether Macy's devices or their own. * Assist customers in all aspects of service as needed. * Be proficient in POS systems including Search and Send. * Use RF equipment to scan out damages, transfers, and return to vendor merchandise. * Perform price changes as needed and signing as needed. * Rearrange jewelry cases for new merchandise, season changes, special events, and clearance sets. * Perform all aspects of fulfillment process; including, but not limited to: picking, packing, labeling, shipping and BOPS. * Process new receipts adhering to company standard. * Pack all customer sizing, repair orders and outbound shipments to the Jewelry Center. * Organize and file shipping, receiving, customer sizing, repair, sales, and return documentation. * Be aware of supply inventory and place orders when needed. * Replenish displays and other products as needed. * Assist in the inventory process. * Maintain orderliness and cleanliness of jewelry counters and area. * Attend to customer service needs in a friendly and helpful manner when approached. * Maintain high customer readiness standards by delivering a clean, neat, easy to shop store environment. * Adhere to Asset Protection and inventory control and compliance procedures. * Assist with special projects as assigned. * Establish high level of shortage awareness and effectiveness; ensure that all policies and procedures are implemented. * Perform these functions in an efficient manner, as directed by the Supervisor. * Regular, dependable attendance and punctuality. Qualifications: Education/Experience: * No specific educational accomplishments are necessary. * No experience is needed. Communication Skills: * Effective written and verbal skills, ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. * Excellent written and verbal communication skills. Mathematical Skills: * Basic math functions such as addition, subtraction, multiplication, and division. * Able to use a calculator. Reasoning Ability: * Self-starter, able to work independently and as part of a team and must have good time management skills. Physical Demands: * This position involves constant moving and standing. * Involves standing for at least two consecutive hours. * Involves lifting at least 30 lbs. * May occasionally involve reaching, stooping, kneeling, crouching, and climbing ladders. * May involve reaching above eye level. Involves close vision, color vision, depth perception, and focus adjustment. Other skills: * Ability to collaborate and function as a member of a team. * Must possess a strong sense of urgency. * Should be comfortable with the use of computers and frequent use of RF equipment. Work Hours: * Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs. This job overview is not all inclusive. In addition, Macy's, Inc. reserves the right to amend this job overview at any time. Macy's is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Macy's, Inc. – including Macy's and Bloomingdale's – will consider for employment qualified applicants with criminal convictions in a manner consistent with SFPC Art. 49 and LA MC ch.XVIII Art. 9. Help make life shine brighter. Collaboration, Creativity, Culture. Macy's, Inc. East Brunswick NJL Brands
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