BBW Key Holder-Francis Scott KEY Mall

L Brands Frederick , MD 21705

Posted 7 months ago

Description

Supports delivering sales plan through effective execution of store and operational tasks.

Building High Performing Teams:

  • Participates in the hiring process by screening and scheduling interviews for candidates

  • Responsible for leadership tasks as delegated by the store manager

  • Provide individual and team performance feedback and recommendations to managers

  • Coach and reward in the moment to maximize selling potential of associates

  • Responsible for enforcing company policy, ensures a safe work environment, free of harassment or unlawful discrimination

  • Support onboarding and continued training of sales associates

Selling Effectiveness:

  • Lead and model the selling and customer experience standards

  • Lead selling efforts to meet selling goals during scheduled shifts

  • Ensure associates consistently execute to the selling model

  • Display knowledge of product, company policies and store strategies

  • Set the direction and goals for the day/shift when associates arrive for work

  • Build highly satisfied and loyal customer base through engagement, conversion and capturing customer phone and e-mail

  • Assist in meeting payroll targets by ensuring appropriate sales floor coverage (manage call-ins / call-offs)

  • Ensure associates receive scheduled breaks and meal periods (per state specific guidelines)

Telling The Brand Story:

  • Support replenishment activities that keep the store full and abundant

  • Assist with floorsets, window changes, visual presentations, signage placement, etc. as directed

  • Execute visual standards and maintain a safe, inviting store appearance

Operational Excellence:

  • Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret / disseminate company directive when assigned as manager on duty

  • Act as the manager on duty, when scheduled, to address customer service, vendor or maintenance issues

  • Responsible for communicating any issues during opening/closing shifts to the store manager

  • Maintain policies and procedures

  • Lead operational teams*

  • Incorporate Loss Prevention and safety messages into daily operations

  • Note: The primary position responsibilities outlined above are not intended to be all-inclusive and additional responsibilities may be required depending on the volume and complexity of the store.

Qualifications

  • Preferably an existing sales associate that aspires for management role

  • Ability to foster a customer focused selling culture

  • Demonstrated results (selling and operational)

  • Available for varied weekly shifts including weekend, closing and peak shifts

  • Ability to provide in the moment coaching to associates

An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Seasonal Retail Support Jewelry Ringer Part Time Francis Scott Key

Macy's, Inc.

Posted Yesterday

VIEW JOBS 10/13/2019 12:00:00 AM 2020-01-11T00:00 Love being around people and making them happy? Good at finding just the right thing to complete an outfit? As part of our sales team, you'll do just that, bringing the Magic of Macy's to life for our customers. Every day brings new challenges and excitement, and every customer interaction gives you the opportunity to do what you do best: find solutions and provide exceptional customer service. ... More " So if you live on the cutting edge of fashion and have a keen eye for design, why not put that expertise to work on the sales floor? Join our team of problem solvers and doers: Apply today! Job Overview: The Seasonal Jewelry Ringer is responsible providing excellent customer service when performing functions related to the POS system and other operational tasks as necessary. The associate is also responsible for fulfillment and performing other duties as necessary. When not assisting customers, this associate is responsible for the operational aspects of running the department including but not limited to processing new receipts, merchandising the floor, filling in the floor, taking markdowns, signing and setting sales, doing RTVs, BOPS and Fulfillment orders. In order to present our customers with the best holiday shopping experience, many of our Seasonal Jewelry Ringer Associate arrive prior to store opening and remain after closing to ensure we are ready to make Macy's magic. Seasonal associates will have the opportunity to work a flexible schedule on a temporary basis, which may include early mornings, evenings, weekends and busy events such as the day after Thanksgiving and the day after Christmas. And don't forget - just in time for holiday shopping, you will receive an employee discount of up to 20% starting your first day! Essential Functions: * Be proficient in POS systems including Search and Send. * Proactive in assisting Jewelry customers who are using devices to shop and compare, whether Macy's devices or their own. * Provide an exceptional customer experience by ensuring the customer is always the priority. * Attend to customer service needs in a friendly and helpful manner when approached. * Handle Jewelry returns courteously and professionally and suggest merchandise to convert the return into a sale. * Suggest additional merchandise to compliment customer selection and engage the customer. * Offer to put purchase on customer's Macy's charge account toward the end of the shopping experience. * Reinforce customer's selection and package merchandise with care. * Invite customers to come back and thank them by name whenever possible. * Maintain register bay supply levels and alert supervisor when supplies need reordered. * Maintain department recovery standards; including returns. * Assist in replenishment of stock and replenishment on to the sales floor. * Participate in stockroom maintenance, organization, and housekeeping. * Process damages, transfers, and return to vendor merchandise. * Assist with the movement of fixtures and merchandise for new product, season changes, and clearance sets. * Assist in inventory and markdown processes. * Perform all aspects of fulfillment process; including, but not limited to: picking, packing, labeling, shipping and BOPS. * Maintain high customer readiness standards by delivering a clean, neat, easy to shop store environment. * Follows shortage programs and procedures as they pertain to the receiving function. * Adhere to Asset Protection and inventory control and compliance procedures. * Assist with special projects as assigned. * Perform other duties as necessary, including but not limited to watch sizing and ear piercing. * Establish high level of shortage awareness and effectiveness; ensure that all policies and procedures are implemented. * Perform these functions in an efficient manner, as directed by the supervisor. * Regular, dependable attendance and punctuality. Qualifications: Education/Experience: * No specific educational accomplishments are necessary. * Prior experience in Jewelry preferred. Communication Skills: * Effective written and verbal skills, ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. * Excellent written and verbal communication skills. Mathematical Skills: * Basic math functions such as addition, subtraction, multiplication, and division. * Able to use a calculator. Reasoning Ability: * Self-starter, able to work independently and as part of a team and must have good time management skills. Physical Demands: * This position involves constant moving and standing. * Involves standing for at least two consecutive hours. * Involves lifting at least 30 lbs. * May occasionally involve reaching, stooping, kneeling, crouching, and climbing ladders. * May involve reaching above eye level. * Involves close vision, color vision, depth perception, and focus adjustment. Other Skills: * Ability to collaborate and function as a member of a team. * Must be able to work quickly and effectively to process large volumes of merchandise. * Must possess a strong sense of urgency. * Should be comfortable with the use of computers and frequent use of RF equipment. Work Hours: * Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs. This job overview is not all inclusive. In addition, Macy's, Inc. reserves the right to amend this job overview at any time. Macy's is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Macy's, Inc. – including Macy's and Bloomingdale's – will consider for employment qualified applicants with criminal convictions in a manner consistent with SFPC Art. 49 and LA MC ch.XVIII Art. 9. Help make life shine brighter. Collaboration, Creativity, Culture. Macy's, Inc. Frederick MD

BBW Key Holder-Francis Scott KEY Mall

L Brands