Bathing Technician

PetIQ provides convenient and affordable pet health and wellness products and veterinary services to pets and their families through retail and ecommerce channels across the country.

We are advocates for pet parents, because we believe that all pet parents should be able to provide necessary care that enhances the lives of their pets.

As a Bathing Technician as PetIQ, you will play a positive role in the lives of pets and pet parents by providing a bathing experience that includes compassion, gentleness, reassurance, safety and comfort in a non-scissor environment. You will be key in delivering our brand promise to pet parents, partners and other team members by living the PetIQ values and promoting a culture of safety in the grooming environment.

Essential Duties:

• Safely restrain / hold pets for wellness procedures including nail trims/grinding, anal gland expression and clipping

• Make recommendations for services and products for every pet, every time, based on the pet's lifestyle and an understanding of canine hygiene and environment.

• Scan pets for microchips

• Maintain a clean and sanitary work environment by disinfecting surfaces and equipment in between each pet

• Promote a culture of safety in your salon and live our values, while continuing to reinforce our brand promise with pet parents, partners, and team members

• Achieve goals, as set by your manager, including dollars per pet, pets per clinic, preferred product and microchips sold

• Establish and maintain effective relationships with pet parents and partners.

• Collect payment, dispense, and label medication, and review discharge paperwork with pet parents.

• Performs Bathing Technician functions, including bath appropriate to pet type, as requested by Pet Parent, agreed upon and described on the groom card, computer system profile, or instruction form

• Assess dog's coat conditions and partner with groomer on service recommendations

• Bathe, blow dry, clip/ grind nails, clean ears, brush coat, clean teeth, express glands in all breeds and sizes

• Meet and greet all grooming clients to discuss bathing instructions after assessing the dog's coat and condition. Meet with clients or communicate after the bath on results, including providing report cards. Suggest any added services that would be beneficial to the client and the pet.

• Ensures front desk is advised of extra charges required for brush-out or de-matting services.

• Finishes dogs, per client description and expectations.

• Manages workload and schedule to ensure departure times are met and Pet Parents are notified in advance of unavoidable delays.

• Ensures grooming station is stocked with supplies, tools, cleaned and ready for use, and alerts Supervisor if supplies are needed or if equipment is damaged or needs repaired.

• Maintains room safety by wiping up water spills and pet accidents as soon as possible.

• Updates pet status using company defined systems, and advises reception when pets are ready to go home, and all required and requested services are completed.

• Always follow safety procedures for pets and staff.

• Monitor pets' health while bathing and ask for assistance when a pet is stressed, very difficult to manage, or showing any signs of injury prior to or during the service being rendered.

• Cleans grooming areas at the end of day and performs additional maintenance throughout the day as needed.

• Utilizes company electronic system to log pet & Pet Parent notes, and updates accordingly or provides these updates to the reception team for system entry.

• Present themselves in a professional manner, including the wearing of company approved attire in good condition, and abide by other desired personal presentation requirements found in the employee manual or guide

• Effectively communicates with Superiors, Team Members and Pet Parents

• Perform other tasks and duties as assigned by the Wellness Center Supervisor

Minimal Qualifications:

• High School Diploma or equivalent required

• Industry relevant experience

• Experience with time and attendance/HR Software, scheduling databases and iPad technology

• Understanding of canine behaviors

• Ability to work a flexible schedule, including weekends and evening shifts

• Occasional travel to community events (local) may be requested, including other Wellness Centers

Preferred Qualifications:

Experienced with Safe Pet Handling

• Experience with brushing, combing, bathing and drying of all coat types

• Experience with nail trimming and ear cleaning

• Can execute preparatory hair trimming