TGI Friday's Hagerstown , MD 21740
Posted 3 weeks ago
Responsible for supervising scheduled shifts and ensuring Guests receive a Fridays Style dining experience characterized by a fun atmosphere and great tasting food and drinks, prepared and served safely.
Maintains a warm, welcoming , "Corner Bar" atmosphere.
ID all Guests ordering alcoholic beverages who appear to be 40 years old or younger.
Properly and promptly prepare, garnish, and serve drinks to Guests.
Engages with Guests by making drinks in front of the Guest using working flair.
Knows the menu and how to read each Guest to make appropriate beverage and food recommendations.
Upsells Guests on food or drink items when appropriate.
Keeps a clean, organized bar area.
Accurately rings up all orders in the POS system while maintaining ability to socialize with Guests.
Following all relevant brand standards for service.
Builds Guests count by promoting specials and building a regular clientele.
Strictly adheres to responsible alcohol service standards and is able to successfully "slow down a Guest" or cutoff an intoxicated Guest when necessary.
Following standards for Responsible Alcohol Service
MEASURES OF SUCCESS
Consistently fulfill the Key Responsibilities and Accountabilities above
Guest satisfaction scores
Successfully complete revalidation as outlined in the annual "World Bartender Championship" CompetitionManual
Keeping a clean and presentable Bar area
100% Recipe adherence
100% Cash handling adherence per company policy
Must be dressed neatly and well groomed in company approved dress code at all times
Must be able to mix drinks quickly and accurately in a fast-paced, high volume environment
Must follow standards of Responsible Service of Alcohol
Must meet local jurisdiction requirements, including but not limited to obtaining required certifications
Must be able to operate P.O.S. system , make change correctly and make credit card transactions
Must be able to calmly respond to angry Guests and notify a Manager
Must be able to pass initial and annual validation
Must be able to respond clearly to Guests' requests
Must be able to hear well amongst loud background noise
Must be able to frequently lift 30 lb. cases and carry short distances, up or down stairs
Must be able to stand during entire shift
Must be able to reach, bend, stoop, shake, stir and wipe
DISCLAIMER: THE CONTENT WITHIN THIS DOCUMENT REPRESENTS THE ROLE OF A TGI FRIDAYS INC. EMPLOYEE. FRANCHISEES MAY INCLUDE DIFFERENT OR ADDITIONAL REQUIREMENTS. PLEASE VERIFY ACTUAL REQUIREMENTS DURING THE INTERVIEW.