Bartender

TGI Friday's Hagerstown , MD 21740

Posted 3 weeks ago

Responsible for supervising scheduled shifts and ensuring Guests receive a Fridays Style dining experience characterized by a fun atmosphere and great tasting food and drinks, prepared and served safely.

Key Responsibilities:

  • Maintains a warm, welcoming , "Corner Bar" atmosphere.

  • ID all Guests ordering alcoholic beverages who appear to be 40 years old or younger.

  • Properly and promptly prepare, garnish, and serve drinks to Guests.

  • Engages with Guests by making drinks in front of the Guest using working flair.

  • Knows the menu and how to read each Guest to make appropriate beverage and food recommendations.

  • Upsells Guests on food or drink items when appropriate.

  • Keeps a clean, organized bar area.

  • Accurately rings up all orders in the POS system while maintaining ability to socialize with Guests.

  • Following all relevant brand standards for service.

  • Builds Guests count by promoting specials and building a regular clientele.

  • Strictly adheres to responsible alcohol service standards and is able to successfully "slow down a Guest" or cutoff an intoxicated Guest when necessary.

Influences:

  • Following standards for Responsible Alcohol Service

  • Guest Experience

MEASURES OF SUCCESS

  • Consistently fulfill the Key Responsibilities and Accountabilities above

  • Guest satisfaction scores

  • Successfully complete revalidation as outlined in the annual "World Bartender Championship" CompetitionManual

  • Keeping a clean and presentable Bar area

  • 100% Recipe adherence

  • 100% Cash handling adherence per company policy

QUALIFICATION REQUIREMENTS

  • Must be dressed neatly and well groomed in company approved dress code at all times

  • Must be able to mix drinks quickly and accurately in a fast-paced, high volume environment

  • Must follow standards of Responsible Service of Alcohol

  • Must meet local jurisdiction requirements, including but not limited to obtaining required certifications

  • Must be able to operate P.O.S. system , make change correctly and make credit card transactions

  • Must be able to calmly respond to angry Guests and notify a Manager

  • Must be able to pass initial and annual validation

  • Must be able to respond clearly to Guests' requests

  • Must be able to hear well amongst loud background noise

  • Must be able to frequently lift 30 lb. cases and carry short distances, up or down stairs

  • Must be able to stand during entire shift

  • Must be able to reach, bend, stoop, shake, stir and wipe

DISCLAIMER: THE CONTENT WITHIN THIS DOCUMENT REPRESENTS THE ROLE OF A TGI FRIDAYS INC. EMPLOYEE. FRANCHISEES MAY INCLUDE DIFFERENT OR ADDITIONAL REQUIREMENTS. PLEASE VERIFY ACTUAL REQUIREMENTS DURING THE INTERVIEW.


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Bartender

TGI Friday's