Bartender

Responsible for supervising scheduled shifts and ensuring Guests receive a Fridays Style dining experience characterized by a fun atmosphere and great tasting food and drinks, prepared and served safely.

Key Responsibilities:

• Maintains a warm, welcoming , "Corner Bar" atmosphere.

• ID all Guests ordering alcoholic beverages who appear to be 40 years old or younger.

• Properly and promptly prepare, garnish, and serve drinks to Guests.

• Engages with Guests by making drinks in front of the Guest using working flair.

• Knows the menu and how to read each Guest to make appropriate beverage and food recommendations.

• Upsells Guests on food or drink items when appropriate.

• Keeps a clean, organized bar area.

• Accurately rings up all orders in the POS system while maintaining ability to socialize with Guests.

• Following all relevant brand standards for service.

• Builds Guests count by promoting specials and building a regular clientele.

• Strictly adheres to responsible alcohol service standards and is able to successfully "slow down a Guest" or cutoff an intoxicated Guest when necessary.

Influences:

• Following standards for Responsible Alcohol Service

• Guest Experience

MEASURES OF SUCCESS

• Consistently fulfill the Key Responsibilities and Accountabilities above

• Guest satisfaction scores

• Successfully complete revalidation as outlined in the annual "World Bartender Championship" CompetitionManual

• Keeping a clean and presentable Bar area

• 100% Recipe adherence

• 100% Cash handling adherence per company policy

QUALIFICATION REQUIREMENTS

• Must be dressed neatly and well groomed in company approved dress code at all times

• Must be able to mix drinks quickly and accurately in a fast-paced, high volume environment

• Must follow standards of Responsible Service of Alcohol

• Must meet local jurisdiction requirements, including but not limited to obtaining required certifications

• Must be able to operate P.O.S. system , make change correctly and make credit card transactions

• Must be able to calmly respond to angry Guests and notify a Manager

• Must be able to pass initial and annual validation

• Must be able to respond clearly to Guests' requests

• Must be able to hear well amongst loud background noise

• Must be able to frequently lift 30 lb. cases and carry short distances, up or down stairs

• Must be able to stand during entire shift

• Must be able to reach, bend, stoop, shake, stir and wipe

DISCLAIMER: THE CONTENT WITHIN THIS DOCUMENT REPRESENTS THE ROLE OF A TGI FRIDAYS INC. EMPLOYEE. FRANCHISEES MAY INCLUDE DIFFERENT OR ADDITIONAL REQUIREMENTS. PLEASE VERIFY ACTUAL REQUIREMENTS DURING THE INTERVIEW.