As a bartender, you must be knowledgeable, energetic and friendly, possess exceptional communication skills, and take pride in the restaurant's bar program. A guest's dining and/or bar experience should be equally enjoyable and you play a major role in overall picture. Remember, consistency is a key element in a positive guest experience. We achieve this by strict adherence to recipes, procedures and checklists. Your individual personality should shine through; use it to your advantage. You should be organized, and able to think and act quickly and effectively while retaining self-composure. Be guest sensitive and possess a sense of timing. Take pride in punctuality and personal appearance, and show dedication to your job. Display integrity and honesty in all aspects of your employment.
Primary duties and responsibilities include, but are not limited to, the following:
Must pass handbook, service, food, liquor, wine, beer, and alcohol awareness, point of sale system, and cocktail recipe tests with score of 90%, or better, before working solo shifts, and then periodic tests.
Welcome each guest personally within two minutes. Learn guest's names, occupations and favorite cocktails and make them feel appreciated. Communicate with guests using clear and enthusiastic words, tone and body language.
Report to work on time in neat, cleaned and pressed attire following restaurant guidelines. Well groomed hair and personal hygiene are essential; jewelry, perfume or cologne must be subtle.
Work as a team with all staff to provide exceptional guest service.
Work with fellow staff members to keep bar cleaned and organized.
Measure, mix, shake, garnish and serve alcoholic and non-alcoholic beverages for bar patrons and dining room guests following house guidelines and recipes.
Able to accurately use point of sale computers with strict adherence to Rock and Brews Bar Accountability System. Able to accept different types of payment and make correct change.
Be attentive and anticipate needs of the guest. Follow one-third rule when offering another cocktail. Be alert for guest signals (raising of hand, looking directly at you, etc.), and acknowledge guest so they know you will be right there.
Check identification of guests to insure legal drinking age. Refuse to serve beverages in a polite manner to guests who are not of legal age. Don't hesitate to ask a manager for assistance.
Observe guest's behavior in consumption of alcoholic beverages, count number of cocktails consumed, and offer assistance, if they need it. Be proactive and don't hesitate to ask a manager for help.
Other duties as directed by training materials, memos and checklists.
Mesko Restaurant Group