General Summary of Job Duties
Provide beverage service to our patrons at the Bar top, including all walk up guests, within the guidelines of the department service standards. Fill all Cocktail orders in a timely manner.
Essential Job Responsibilities and Duties
Maintain a high quality of guest service according to Jacobs Entertainment, Inc. Mission Statement and F.A.S.T. Track Values Statement.
Offer and serve beverages to all Bar top guests, ensuring product consistency and quality. Accurately and consistently record all beverage sales.
Prepare, in a timely manner, all Cocktail orders, ensuring product consistency and quality.
Maintain the bar top, wash glassware, cut fruit and restock as needed
Offer and serve beverages to all walk up guests, following departmental policy on alcohol service.
Adheres to all company and department policies and procedures.
Assist the guests for any additional requests.
Practice good customer relations.
Expect to be present at all pre-shift meetings and be informed of all events in the department.
Cooperate with all co-workers in all departments of the operation.
Practice TIPS awareness and the responsible serving of alcohol.
Report all intoxicated guests to the Beverage Supervisor.
Other related duties including but not limited to complying with the following; Colorado Limited Gaming Act, Colorado Gaming Rules and Regulations, Colorado Internal Control Minimum Procedures, Colorado Liquor and Beer Codes, Federal requirements for Anti-Money Laundering, Company Policies, and IRS reporting.
Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
Adhere to all appearance and uniform standards.
Maintain an open line of communication with Management.
Maintain a positive and professional demeanor during all interactions with guest, fellow Employees, and Vendors.
Ability to accept performance feedback in a professional manner.
Regular attendance and arriving on time to all scheduled shifts and mandatory meetings.
Other duties as assigned.
General Job Responsibilities and Duties
To perform the job successfully, an individual should demonstrate the following F.A.S.T. Track Principles:
Offer a warm greeting to everyone you encounter with a smile and eye contact.
Practice mutual respect by dealing honestly in all interactions.
Use genuine listening skills and offer sincere responses.
Promote positive interactions with both external and internal guests through sincere greeting and communications.
Be approachable, listen and lead by example.
Be proactive and positive.
If I don't know, I'll find out and if we don't have it, I'll try to get it.
Support and practice the F.A.S.T. Track Principles from the executive level to the front line staff level.
Acquire knowledge, training and education. Communicate it to all employees.
Anticipate our guests' needs before they ask.
Contribute ideas and solutions to improve customer service.
Escort our guests rather than point.
Take personal pride in the quality of your work.
Actively seek feedback from our guests concerning our service and atmosphere.
Share and explain information.
Great teams consist of great performers.
Create a culture of two-way communication with employees and guests.
Be courteous, kind and patient with each other.
Skills, Education and Other Requirements
Must be able to read English
Must have basic math skills
Must have good verbal communication skills
Able to work in high volume environment with fast pace
Must have general beverage knowledge.
Must be able to take and fill orders according to established recipes.
Must possess a valid Colorado Gaming License
High school Diploma or Equivalent Work Experience.
Previous experience in bars, restaurant or club (1year)
Knowledge of liquor products and recipes
Jacobs Entertainment, Inc.