Bartender

Firstservice Residential Bluffton , SC 29910

Posted 2 months ago

Do you aim high? Are you genuinely helpful? Are you looking for a place where you can make a difference, receive ongoing support and training, and build a rewarding, long-lasting career? Then you may be a good fit for FirstService Residential, North America's foremost property management firm. We're all about our associates, and as we continue to grow, we're looking for even more quality people who share our dedication to doing what's right, improving residents' quality of life, building great relationships and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, we think you should get to know us.

Turn on your Island Charm...

Latitude Margaritaville is currently looking for a Full-Time Bartender.

Purpose:

The Latitude Bartender is responsible for assisting the F&B Operational Manager / Supervisor with the overall dining program and execution of all aspects of the culinary experience for the community. This includes daily operation of the restaurant and bar, training new employees, to catering and special events.

This is a position for an individual who routinely exercises good judgment and exceptional problem-solving skills and strong leaderships skills. As the face of the dining experience, maintaining positivity and diplomacy in a fast-paced environment is critical while maintaining standards and authentically delivering the Latitude Margaritaville Lifestyle.

Key Responsibilities and Accountabilities:

  • Prepare restaurant for lunch / dining by setting decorations, condiments, napkins and utensils

  • Protect establishment and patrons by adhering to sanitation, safety and alcohol beverage control policies

  • Help patrons select food and beverages by presenting menu; offering cocktails; suggesting courses; explaining the chef's specialties; identifying appropriate wines; answering food preparation questions

  • Stay updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any items, etc.

  • Transmit orders to bar and kitchen by recording patrons' choices; identifying patrons' special dietary needs and special requests

  • Keep kitchen staff informed by noting timing of meal progression

  • Serve orders by picking up and delivering patrons' choices from bar and kitchen; deliver accompaniments and condiments from service bars

  • Respond to additional patron requirements by inquiring of needs; observing dining process

  • Maintain table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs

  • Properly open and pour wine at the tableside

  • Conclude dining experience by acknowledging choice of restaurant; inviting patrons to return

  • Obtain revenues by totaling charges; issuing bill; accepting payment; returning credit card and signature slip to patrons

  • Contribute to team effort by accomplishing related results as needed

  • Provide welcoming phone greeting and following Guest ordering procedures

  • Convey menu information over the phone to Guests and give accurate estimate of pick-up time

  • Perform basic cleaning tasks as needed or directed by supervisor

  • Fill in for absent staff as needed

  • Assist with special events as needed

  • Adhere to grooming and appearance standards consistently

  • Promptly address customer service issues and refer customers to management when necessary

Daily Operations and Customer Experience:

  • Maintains a high level of Resident contact throughout service hours

  • Maintain a surgically clean kitchen at all times. Ensure the utmost proper hygiene by monitoring staff for clean and proper uniforms, personal grooming and food handling

  • Build strong, effective teams through ongoing supervision, training, coaching, counseling and leadership

  • Create an "I Love My Job" environment that further enlivens the Margaritaville Latitude Lifestyle.

  • Ensure proper response and handling of all community emergencies through training with staff, residents, buildings, etc. within company guidelines to minimize liabilities

  • Ensure compliance with all company, local, state and federal safety rules

  • Comply with all ordinances and regulations per the locations jurisdictions

Technical competencies:

Education:

High school Diploma or equivalent.

Experience:

  • Previous serving experience required

  • Excellent oral communication skills required

  • Positive interpersonal skills required

  • Food Handlers Card

  • Good telephone speaking and listening ability

Skills, Knowledge, and Abilities:

  • Strong leadership skills, able to develop a team in both front of house and back of house

  • Exceptionally creative and quality cooking experience- must be able to consistently create fresh concepts and specials.

  • Must be willing to work nights and weekends.

  • Current with culinary and dining trends and styles

  • Basic knowledge of beer, wine, & spirits

  • Communication skills (listening, verbal and written)

  • Organizational skills

  • Attention to detail

  • Problem solving skills

  • Common Sense

  • Team player but can work independently

  • Have fun!!! FINS UP!

Core Competencies:

Quality

Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.

Dependability

Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, and meets attendance/punctuality requirements.

Teamwork

Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers and promotes a team atmosphere.

Work Environment/Safety

Promotes mutual respect, keeps workplace clean and safe, supports safety programs.

Job Knowledge

Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, is in command of critical issues.

Customer Service

Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands company products and services, maintains pleasant and professional image.

Initiative

Tackles problems and takes independent action, seeks out new responsibilities, acts on opportunities, generates new ideas, practices self-development.

Vision and Values

Supports values in daily actions and decisions, communicates vision and values to others, generates enthusiasm, incorporates vision when planning.


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Bartender

Firstservice Residential