Summary: The Bartender provides food and beverage services during events and banquets in a friendly, efficient, and professional manner and ensures a positive experience for all customers.
Guest Service Expectation:
Smile and make eye contact
Welcome with a warm greeting
Energetic and enthusiastic service
Entertain with hospitality and professionalism
Thank and appreciate the business
Essential Job Functions:
Serves customers as part of a team by anticipating their needs, initiating conversation, offering assistance and advice and remembering that "the customer is always right".
Checks identification to ensure customers meet minimum age requirements for consuming alcoholic beverages.
Checks identification to ensure customers are using players cards issued to them and no one else.
Serves customers alcohol according to the guidelines of safe serving.
Mixes and serves alcoholic and nonalcoholic drinks to patrons of bar, following standard recipes.
Mixes ingredients, such as liquor, soda, water, sugar and bitters to prepare cocktails and other
Serves wine and draught or bottled beer.
Enters orders accurately into POS, collects money and returns change for drinks/food served.
Reports tips accurately for each shift.
Arranges bottles and glasses to make attractive display.
Slices and pits fruit for garnishing drinks.
Maintains a neat and clean bar area on a continual basis.
Possess awareness for potential hazards, which could cause, but are not limited to, slipping, tripping falling or burns.
Arrives for each shift on time and in full uniform.
Attends all pre-shift meetings ready to "listen and learn" and share ideas.
Avoids leaving work area during peak periods.
Takes breaks only when approved by the General Manager- Hugo's, Catering Sales and Event Director, or Banquet Shift Manager.
Keeps a clean and professional appearance at all times.
Tends the service bar and may be designated to the Service Bartender on occasion.
Makes change for servers.
Performs all other duties as assigned.
Must be 18 years or older.
High school diploma or equivalent.
Must have at least six months related experience.
Must be available to work flexible shifts, weekends and holidays.
Knowledge of beverage order processing systems.
Ability to obtain and maintain all necessary licensing.
Physical and Mental Demands:
Regularly required to see, talk and hear; use hands to finger, handle, or feel and reach with hands and arms.
Ability to effectively communicate verbally with customers and other Team Members in fast-paced environment.
Must occasionally lift and/or move up to 50 pounds.
Able to work with others while maintaining a positive and professional demeanor.
Regularly required to stoop or kneel and stand for long periods of time.
Regularly required to move with a sense of urgency, including pivoting and shuffling.