At SpartanNash, we deliver "what our guests want, when they want it fast and friendly." We take pride in service excellence and enjoy providing a great customer experience. There are many retail employers, but not all offer a place where you can learn, grow and thrive. That's why SpartanNash is a cut above the rest.
This position is located in Petoskey.
Responsible for preparing coffee shop beverages and food, operating cash register and receiving payment in a timely and efficient manner while displaying courteous customer service.
High School Diploma (Preferred)
equivalent (GED) preferred
One year prior retail or related experience preferred
Responsibilities and Essential Duties
Prepare coffee shop beverages; brew, mix and/or blend beverages according to set standards.
Prepare food items according to procedures.
Ensure food and beverages are handled in a safe manner and according to established guidelines, and work is completed in a clean work environment.
Operate cash register to itemize customer purchases and process payments including, but not limited to; cash, checks, credit cards, gift certificates, coupons, etc.
Stock items and rotate deli items and merchandise displays.
Maintain understanding of current store programs and product locations.
Understand use of check-stand equipment (i.e., register) and coffee shop equipment and its efficient operation.
Notify the department lead or manager if products and supplies need to be ordered.
Comply with Company policies regarding security, cash handling/cash drawer accounting procedures, product handling (i.e., damaged/spoiled products), etc.
Maintain a clean and well-stocked department; ensure the department complies with Company safety and sanitation procedures and standards.
Communicate the Company programs (i.e., loyalty program, scans, etc.), in-store specials and coupons to customers, and models high standards of service to achieve a customer oriented store.
The above statements are intended to describe the general nature and levels of work being performed as assigned for this job. This is not intended to be an exhaustive list of all responsibilities, duties and requirements; additional responsibilities may be assigned as needed.
Knowledge, Skills Abilities
Good verbal communication skills; ability to interact politely and effectively with customers. Good customer service and organizational skills; detail-oriented. Basic reading, writing and arithmetic skills are required.
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
May be required to lift and/or move up to 30 pounds. The associate is required to stand and walk for extended periods of time and may bend, stoop, twist and turn frequently. May be required to travel.
While performing the duties of this position, the employee is subject to a typical retail store environment (varied temperatures) and is exposed to outside weather conditions. The noise level in the work environment is usually low to moderate
General Retail Equipment (i.e., cash register, telephone, copy/facsimile machine, computer, etc.)
General Restaurant Equipment