Barista (Part-Time) Upmc Passavant

UPMC Passavant Hospital is seeking a Part-Time Barista to work in our Starbucks Coffee Shop.

UPMC Passavant is conveniently located just north of downtown Pittsburgh off of McKnight Blvd, 10 minutes from Ross Park Mall.

Purpose:

Prepares espresso drinks, smoothies and coolers based on customer requests and according to standards. Performs cashiering duties, maintains workstation and stocks supplies as needed. For each and every guest create a memorable experience by providing fast, friendly and courteous service. Follows Starbucks standards by providing outstanding customer service through product knowledge.

Responsibilities:

• Welcome questions and educate guests.

• Make espresso drinks, smoothies and coolers that are delivered to the guest in less than three (3) minutes.

• Operate espresso machine and video screen.

• Identify each drink and delivery.

• Performs cleaning tasks in accordance with store standards.

• Follows cash handling procedures and cash handling policies.

• Contributes to store profitability

• Contributes to store goals for increasing sales and improving profits.

• Learns and demonstrates creating the Starbucks experience.

• Offers customer demonstrations and samples using brewing equipment, discovers customer needs and appropriately suggest product with customers to enhance service and meet sales goals.

• Prepare and produce all drinks to the Starbucks standard.

• Batch like drinks together. Keep quest areas clean.

• Respond to the customer needs and thank each customer.

• Demonstrates the Just Say Yes behavior by taking care of customers needs.

• Follows store policy and procedures.

Qualifications:

• Ability to accurately count and perform basic mathematical function required.

• Excellent customer service skills required.

• Must have the ability to work as part of a team.

• Effective communication skills required.

• Ability to use Point of Service system required.

• Previous cashier experience preferred.

Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran