WHO WE ARE
We deliver the world's best coffee. Farmers, employees and customers are collaborators
in our effort to create a memorable and enriching coffee experience. We are not afraid to ask questions, to try new things, and to admit that we are constantly learning. We strive for innovation and improvement. We know that extraordinary coffee is not the result of chance, but the product of hard work, skill, curiosity, and an unyielding commitment to quality.
We work each day to change the way the world understands and experiences coffee, elevating a daily ritual into a culinary experience. We celebrate coffee's agricultural origins and the dedicated professionals who devote their lives to coffee. We embrace our responsibility to create positive change in the world. We use extraordinary coffee as our tool. We challenge traditional beliefs to create economic opportunity. We are stewards of the earth and advocates for our values of diversity, inclusion and equality.
Working in the retail stores, Baristas provide courteous, knowledgeable outstanding customer service through excellent product knowledge and superior barista skills. Baristas support all sales efforts in the retail stores through outstanding customer service, beverages prepared according to Intelligentsia's highest standards, and a commitment to quality in all of the goods the company offers.
Adhere to all company policies and protocols, both behind the bar and at the front of house, including those for cash handling and safety, while maintaining a clean and organized work space so fellow team members can locate resources and products quickly
Ensure that the company's brand is properly reflected by keeping a well maintained, clean, well-organized and stocked coffeebar
Uphold the company's standards regarding merchandising, inventory and rotation of store products
Offer relevant, thoughtful ideas and suggestions for improving operations
Ensure adherence to the company's dress code, as well as all health and safety requirements
Prepare and serve coffee and tea beverages that adhere to the company's freshness and quality standards ensuring that they consistently reflect the company's recipe and presentation standards
Complete the required training modules contained in the Retail Training Manual; Baristas are encouraged to pursue the completion of additional training modules
Maintain coffee knowledge on current offerings and confidently and accurately communicate product information to customers
Actively participate in coffee and tea tastings to further product knowledge and help identify any issues or deficiencies
Educate customers and staff on all coffee and teas carried
Assist in the training and development of new staff
Attend training sessions to constantly advance education on coffee, tea, merchandise, and espresso bar skills; work with your Educator to further your barista skills
Demonstrate an ongoing pursuit of education, training, and industry trends
Ensure customers are warmly received and welcomed; engage the customers in a sincere and friendly manner, including greeting customers with a smile, thanking them for their patronage, and preparing drinks in an expedient manner
Respond to questions, orders, and concerns with patience, confidence, and professionalism
Engage customers about their drink preferences and tailor suggestions accordingly
Facilitate easy dialogue with customers regarding other product offerings, including whole bean coffee, tea, complementary food offerings, merchandise, as well as any current promotions
Participate in store-wide profit initiatives
Offer strategic input or suggestions as to how to increase store profitability
Demonstrate initiative with routine tasks
Education and/or Experience:
High School Diploma or General Education Degree (GED), AND experience in the specialty coffee, retail, hospitality and/or customer service industries
The requirements listed below are representative of the knowledge, skill, and/or ability required to perform the above-mentioned duties successfully. Reasonable accommodations may be available to enable individuals with disabilities to perform the essential functions below.
Ability to maintain a pleasant disposition and sense of urgency with helping customers
Demonstrate a passion for coffee and tea
Capability to interface and maintain effective relationships with co-workers and customers
Logical and methodological approach to problem solving
Flexible, with the ability to multi-task in a highly demanding, stressful environment
Maintain a calm demeanor during periods of high volume
Ability to cooperate successfully as a member of a team
Ability to communicate effectively with others, including giving and receiving feedback on the quality of services
Communicate clearly, honestly and promptly
Ability to use available resources to answer questions
Maintain regular and consistent attendance and punctuality
Strong cash handling skills
SkillsAbility to read and speak English proficiently.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to see, talk and hear.
The employee frequently is required to stand, walk, sit; use hands to handle or feel; reach with hands and arms; and stoop, kneel, or crouch.
The employee must occasionally lift and/or move up to 50 pounds.
At times, may require more than 40 hours per week to perform the essential duties of the position.
Fine hand manipulation (keyboarding and register).
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Retail store environment.
The noise level in the work environment is usually moderate.