Intelligentsia Coffee New York , NY 10007
Posted Yesterday
Worker Type:
Employee
Job Description:
Operations
Adhere to all company policies and protocols, both behind the bar and at the front of the house, including those for cash handling and safety, while maintaining a clean and organized workspace so fellow team members can locate resources and products quickly
Ensure that the company's brand is properly reflected by keeping a well maintained, clean, well-organized, and stocked coffee bar
Uphold the company's standards regarding merchandising, inventory, and rotation of store products
Offer relevant, thoughtful ideas and suggestions for improving operations
Ensure adherence to the company's dress code, as well as all health and safety requirements
Drink Quality/Education
Prepare and serve coffee and tea beverages that adhere to the company's freshness and quality standards ensuring that they consistently reflect the company's recipe and presentation standards
Complete the required training modules contained in the Retail Training Manual; Baristas are encouraged to pursue the completion of additional training modules
Maintain coffee knowledge on current offerings and confidently and accurately communicate product information to guests
Actively participate in coffee and tea tastings to further product knowledge and help identify any issues or deficiencies
Educate guests and staff on all coffee and teas carried
Assist in the training and development of new staff
Attend training sessions to constantly advance education on coffee, tea, merchandise, and espresso bar skills; work with your Educator to further your barista skills
Demonstrate an ongoing pursuit of education, training, and industry trends
Guest Engagement
Ensure guests are warmly received and welcomed; engage the guests in a sincere and friendly manner, including greeting guests with a smile, thanking them for their patronage, and preparing drinks in an expedient manner
Respond to questions, orders, and concerns with patience, confidence, and professionalism
Engage guests about their drink preferences and tailor suggestions accordingly
Facilitate easy dialogue with guests regarding other product offerings, including whole bean coffee, tea, complimentary food offerings, merchandise, as well as any current promotions
Team Engagement
Participate in store-wide profit initiatives
Offer strategic input or suggestions as to how to increase store profitability
Demonstrate initiative with routine tasks
Education Requirements
Qualifications
Ability to maintain a pleasant disposition and sense of urgency with helping guests
Demonstrate a passion for coffee and tea
Capability to interface and maintain effective relationships with co-workers and guests
A logical and methodological approach to problem-solving
Flexible, with the ability to multi-task in a highly demanding, stressful environment
Maintain a calm demeanor during periods of high volume
Ability to cooperate successfully as a member of a team
Ability to communicate effectively with others, including giving and receiving feedback on the quality of services
Communicate clearly, honestly, and promptly
Ability to use available resources to answer questions
Maintain regular and consistent attendance and punctuality
Strong cash handling skills
Language Skills
Physical Demands
While performing the duties of this job, the employee is regularly required to see, talk and hear.
The employee frequently is required to stand, walk, sit; use hands to handle or feel; reach with hands and arms; and stoop, kneel, or crouch.
The employee must occasionally lift and/or move up to 50 pounds.
At times, may require more than 40 hours per week to perform the essential duties of the position.
Fine hand manipulation (keyboarding and register).
Work Environment
Retail store environment.
The noise level in the work environment is usually moderate.
Benefits
401(k) with Company Match
Medical, Dental, and Vision Insurance
Employee Discounts
Flexible schedule
Paid Time Off and Sick Leave
Paid Training
Employee Assistance Program
Compensation
Intelligentsia Coffee, Inc is an equal opportunity employer of all qualified individuals.
We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving guests throughout our communities. People of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.
Intelligentsia is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us via email at pc@intelligentsiacoffee.com
Intelligentsia Coffee