Barista -Food And Nutrition

Position Summary Orlando Health Winnie Palmer Hospital for Women & Babies Located on the downtown Orlando campus, Orlando Health Winnie Palmer Hospital for Women & Babies opened in 2006, providing programs and services focused on the unique needs of women and newborns. Specialized care covers all facets of women's health, from comprehensive gynecological services and minimally invasive surgeries to obstetrics and high-risk pregnancies and births. The hospital is "Magnet" recognized for nursing excellence and high-quality patient care and is certified in perinatal care by The Joint Commission. Welcoming nearly 14,000 babies each year, the hospital's 350 beds include 142 neonatal intensive care beds, making it one of the largest neonatal intensive care units under one roof in the country. As a sister hospital with Orlando Health Arnold Palmer for Children, the hospital was included in the 2021-22 "Best Children's Hospitals" rankings by U.S. News & World Report, recognized for expertise in Neonatology, and, together with Orlando Health ORMC, was included in the IBM Watson Health 100 Top Hospitals list for 2021. Arnold Palmer Hospital for Children Hospital Retail Food and Nutrition is seeking a Barista. A barista is the main person behind the counter at the coffee shop who prepares espresso-based beverages and other various coffee drinks. Baristas promote coffee consumption by engaging customers and creating quality coffee beverages. Shift: Pool / Varies Responsibilities Essential Functions • Greets customers as they approach the barista bar while keeping a clean, sanitary environment. • Provides great attention to the quality of the coffee as well as the presentation. • Able to maintain efficient customer flow, while possessing good customer service skills, identifying what specific ingredients are needed to produce the drink of choice for each customer. • Contributes to a positive team environment, demonstrates composure, and thrives in day-to-day operations and demanding situations to provide a unique coffee experience. • Preparing food items/grab and go's sold in the coffee shop as ordered by customers. • Quality and care of maintaining, cleaning, and servicing all coffee related equipment and tools while following sanitation procedures; and notifying the supervisor or manager of any necessary equipment repairs. • Responsible for the efficient operation of the registers or other computerized order entry systems in the shop. • Responsible for the collection and safekeeping of all charge slips, coffee vouchers, and processing rewards. • Models essential service behaviors, such as excellent communication and customer service skills with patients, nursing staff, team members, and visitors. • Interacting cooperatively and constructively, while communicating in an open, honest, gracious, and compassionate manner. • Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA (Family & Medical Leave Act), and other federal, state, and local standards. • Dresses and grooms according to the Orlando Health and department specific policy to ensure a professional appearance. • Maintains compliance with all Orlando Health policies and procedures. Other Related Functions • Executes store operations during scheduled shifts and is responsible for opening and closing duties as assigned while following cleaning checklists. • Observes all departmental rules and regulations. • Follows outlined portion controls, cafeteria cash procedures, patient tray and delivery standards. • Fully aware of and follows all universal precautions as they apply to food service. • Aware of and follows all Food Borne Illness prevention and sanitation requirements. • Interact appropriately with a culturally diverse population. • Follow chain of command when communicating departmental and individual concerns or problems. • Knowledgeable of Customer Experience goals. • Work consistently to exceed the department's and Orlando Health's objectives by reporting concerns and suggesting creative ideas. • Recognize that flexibility is paramount, and change is continuous; the team member must embrace, encourage and drive change; approach situations and challenges with an open mind; work rotating shifts according to experience and business needs; be able and willing Qualifications Education/Training • Ability to read and recognize similarities and differences between words and between series of numbers. • Ability to write simple correspondence. • Ability to respond to common inquiries or complaintsfromcustomers. • Effective oral communication skills • Ability to build relationships Licensure/Certification None Experience 180 days of previous cash handling experience required.

Education/Training • Ability to read and recognize similarities and differences between words and between series of numbers. • Ability to write simple correspondence. • Ability to respond to common inquiries or complaintsfromcustomers. • Effective oral communication skills • Ability to build relationships Licensure/Certification None Experience 180 days of previous cash handling experience required.

Essential Functions • Greets customers as they approach the barista bar while keeping a clean, sanitary environment. • Provides great attention to the quality of the coffee as well as the presentation. • Able to maintain efficient customer flow, while possessing good customer service skills, identifying what specific ingredients are needed to produce the drink of choice for each customer. • Contributes to a positive team environment, demonstrates composure, and thrives in day-to-day operations and demanding situations to provide a unique coffee experience. • Preparing food items/grab and go's sold in the coffee shop as ordered by customers. • Quality and care of maintaining, cleaning, and servicing all coffee related equipment and tools while following sanitation procedures; and notifying the supervisor or manager of any necessary equipment repairs. • Responsible for the efficient operation of the registers or other computerized order entry systems in the shop. • Responsible for the collection and safekeeping of all charge slips, coffee vouchers, and processing rewards. • Models essential service behaviors, such as excellent communication and customer service skills with patients, nursing staff, team members, and visitors. • Interacting cooperatively and constructively, while communicating in an open, honest, gracious, and compassionate manner. • Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA (Family & Medical Leave Act), and other federal, state, and local standards. • Dresses and grooms according to the Orlando Health and department specific policy to ensure a professional appearance. • Maintains compliance with all Orlando Health policies and procedures. Other Related Functions • Executes store operations during scheduled shifts and is responsible for opening and closing duties as assigned while following cleaning checklists. • Observes all departmental rules and regulations. • Follows outlined portion controls, cafeteria cash procedures, patient tray and delivery standards. • Fully aware of and follows all universal precautions as they apply to food service. • Aware of and follows all Food Borne Illness prevention and sanitation requirements. • Interact appropriately with a culturally diverse population. • Follow chain of command when communicating departmental and individual concerns or problems. • Knowledgeable of Customer Experience goals. • Work consistently to exceed the department's and Orlando Health's objectives by reporting concerns and suggesting creative ideas. • Recognize that flexibility is paramount, and change is continuous; the team member must embrace, encourage and drive change; approach situations and challenges with an open mind; work rotating shifts according to experience and business needs; be able and willing