Essential Duties and Responsibilities (other duties may be assigned):
Consistently follow the I-Serve standards at all times.
Follow all company and department policies and procedures.
Attend safety meetings, keep the workplace in safe condition, and work in a safe manner.
Adhere to attendance policy and report to workstation at scheduled start time.
Propose ideas or find ways to improve services, systems, and/or procedures.
Receive cash and credit cards; or make room charges for guests.
Familiarize and be knowledgeable of current food and beverage offerings.
Provide information pertaining to hours and available services of the resort to guests.
Clear, clean and reset tables for dining as needed.
Ensure the cleanliness of the Restaurant, Lounge and surrounding areas.
Verify money amounts and issue receipts for funds received.
Receive merchandise and food/operation supplies.
Brew coffee and refill the coffee pots according to SOP.
Follow all sanitation and safety regulations.
Assist with pricing and stocking of merchandise.
Bag groceries and perform routine dusting of all merchandise and rotates all stocks.
Close out the register at the end of the shift and complete the appropriate closing paperwork.
Perform cash drops in accordance with company policy.
Take part in month-end inventory.
Employee required to work inside walk in cooler running under 41 degrees to stock beverage item and food supplies regularly.
Assist in ensuring effective departmental communication through logs, daily stand up meetings and monthly department meetings.
All other duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements following this paragraph are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Must have High School diploma or equivalent (GED); or the ideal candidate will have at least (1) one year of experience in a field related to this position.
Ability to read and interpret documents such as safety rules, operation and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers, guests, vendors or Team Members of the organization. Excellent communication skills required. Must be able to speak, understand, read and write English. Must have excellent English grammar skills, including punctuation, spelling, style, etc.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to make decisions that are in the best interests of the company. Ability to be flexible and easily adapt to change. Ability to establish and maintain effective working relationships with co-workers, field personnel and sub-contractors/vendors.
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the Team Member is regularly required to stand; use hands to finger, handle or feel; and talk and hear. The Team Member is frequently required to walk and reach with hands and arms. The Team Member is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The Team Member must regularly lift and/or move up to 25 pounds.
The work environment characteristics described here are representative of those the Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually low.
Welk Resort Group