Bar/Cocktail Server

Granduca Hotels Austin , TX 78719

Posted 5 months ago

Overview

Hotel Granduca Austin is the second jewel in the Granduca Hotels Group. The luxurious nine-story hotel sits majestically atop the breathtaking hillside on Bee Caves Road and Loop 360 in beautiful Westlake, just minutes from downtown Austin.Enjoy our 194 beautifully designed guest rooms and suites, six state-of-the-art meeting rooms, as well as the main ballroom with seating for 220 guests, that leads to a beautiful open-air courtyard.

This exquisite luxury hotel is the only hotel in Austin to receive the prestigious Leading Hotels of the World designation.Experience the architecture and decor reminiscent of a private Italian villa that offers a stunning view of the world below. Hotel Granduca Austin provides the perfect destination for meetings, special occasions, weddings or a memorable vacation.Visconti Ristorante & Bar offers a unique and unsurpassed dining experience with its Northern Italian fine cuisine for breakfast, lunch and dinner.The full-time Bar/Cocktail Server will provide genuine care and personalized service to create a memorable experience for our guests and exceed their expectation.To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions of the job.

Responsibilities

Welcome and seat guests in the Bar, Veranda and Pool areas in a professional and courteous manner

Record guests' orders and accurately enter into point of service (POS) system

Maintain confidentiality with guest information

Demonstrate a pleasant, outgoing and cordial demeanor, while providing the standards of service according to LHW and Hotel GranducaServe food and beverage items to guests in Bar and veranda areas

Maintain visibility and be available to assist guests at all times

Demonstrate a friendly and cordial demeanor when interacting with guests and team members

Suggest, describe and upsell food and beverage items

Maintain updated knowledge of all wines, liquor and menus items Assist in other areas of F&B as required

Adhere to the hotel's and LHW standards, policies and procedures

Maintain an adequate inventory of supplies as required

Practice the Daily Core Values and 3 Steps of ServiceKnow the hotel, services, amenities and surrounding area

Comply with all applicable laws including OSHA and TABC regulations

Assist bartenders and barback with setting up and clearing tables

Maintain ongoing communication with team, culinary and supervisor to resolve guest issues

Adhere to the Standards of Appearance and maintain a professional demeanor

Complete necessary side-work as required

Perform other duties as assigned

Qualifications

Minimum high school diploma or equivalent

At least one year of related experience in a luxury or full-service hotel

Ability to walk, stand, bend, and carry to 25 lbs

Experience with Micros (POS) system

Knowledge wines, liquor and mixed beverage and all menu itemsTABC certification required

Food Handler's certification requiredA genuine friendly but cordial demeanor at all times

Excellent telephone etiquette and interpersonal skills

Excellent organizational skills and ability to multi-taskExcellent command of English and ability to follow instructions, verbal and written Ability to accurately record guest orders and special requests

Bilingual

  • English and Spanish - preferred

Must be able to work required shifts

  • AM, PM, weekends holidays, based on business demands

Hotel Granduca is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.



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Bar/Cocktail Server

Granduca Hotels