FireLake. Featuring regional, local and sustainable foods kissed with the flavor of real burning wood, utilizing the grill, rotisserie and smoker. A timeless atmosphere with a modern edge. Impeccable hospitality and service. 175 seat restaurant, 125 seat lounge. Our lounge features local brews, selective wine list and modern cocktail program.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Provide assistance to Bar/Lounge/Restaurant:
Obtain service area assignment(s) at the beginning of each shift. This can include working in the bar/lounge, dining room, private party areas & beverage storage areas.
Promptly greet guests as they are seated and bring water to table.
Remove used tableware between courses and provide tableware for next course.
Clear tables after guests. Take tableware to dish room and place silverware, dishes, glassware, etc. in appropriate areas for washing.
Promptly clean table tops, chairs and booths between seating. Check floor and clean as required. Reset and arrange tabletop.
Respond appropriately to guest requests. Communicate guest requests to server as needed.
Communicate with server and hostess to assure efficient seating, table utilization and customer service.
Assist server as needed with food delivery, especially with large parties and during peak periods.
Thank guests as they are leaving.
Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.
Washes dishes in the absence of the dishwasher and/or as directed by the servers and manager.
Abide by legal standards and TIPS alcohol training guidelines for alcohol service to guests.
Works as a Team member to maintain pleasant work environment:
Follows the Carlson Attendance Policy.
Reports to work dressed according to Carlson Grooming Standards.
Maintain a positive inter-departmental relationship through the hotel and with outside vendors.
Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations:
Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction.
Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guests.
Experience in similar position within an upscale restaurant environment is preferred;
Excellent attention to detail;
Must possess the ability to handle multiple tasks;
Excellent communication and interpersonal skills;
Must possess a team spirited attitude and a willingness to help;
Ability to effectively communicate with department managers, team members and guests;
Ability to retain and give general hotel information.
Ability to lift and carry up to 50 pounds;
Ability to stand and walk for long periods of time;
Ability to hear with 100% accuracy with correction;
Ability to stand and exert well paced mobility for an eight (8) hour shift.
Radisson Hotel Group