Crescent Hotels and Resorts is The Employer of Choice and Team Crescent is the award-winning management Company with an extremely robust portfolio in North America. With a deep history of hiring and supporting highly accomplished individuals, we operate a very positive and attractive company, which has consistently ranked Crescent Hotels as a front-runner in hotel management. We offer an extremely robust career path, benefits and investment in our associates.
Located in the heart of Baltimore's theater district and just three blocks from the Inner Harbor and Baltimore Convention Center, the Baltimore Complex Crowne Plaza Baltimore - Inner Harbor and Radisson Hotel Baltimore Downtown-Inner Harbor gives you easy access to all of the entertainment Baltimore has to offer as well as the most charming restaurants and shops in Charm City.
Combined our newly renovated hotels the Radisson and Crowne Plaza consist of a total of 703 rooms and suites with 19,000 square feet of unique function space, seasonal outdoor rooftop pool, Harbor Sports Bar & Grill, Lobby Lounge, Crowne Plaza Market, Crowne Plaza Workstations & Crowne Plaza Studio.
JOB OVERVIEW: Hires, trains and directs the banquet staff in servicing all banquet activities in order to ensure a successful function and repeat business.
REPORTS TO: Director of Food & Beverage Director
ESSENTIAL JOB FUNCTIONS:
1.Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
2.Supervise the set up of function rooms to include placement of linens, silver, china, and glassware according to event order specifications. Visually inspect function rooms and equipment prior to functions for cleanliness, proper inventory, and set up.
3.Verbally communicate, in a calm, positive demeanor, during the course of the function with the kitchen, service, beverage, convention services, and engineering staff, as well as the guest host to ensure timely execution of events, quality service, and adherence to all applicable federal, state, local safety and health regulations and corporate standards.
4.Supervise clean-up of function room and proper breakdown and storage of equipment.
5.Enter billing information into point of sale/automated sales system in order to generate a final guest check. Process payroll for each event which includes calculating number of hours worked and gratuity distribution.
6.Check staff attendance according to schedules, adjust and reassign server stations, as necessary, in order to provide quality service during functions.
7.Communicate both verbally and in writing to provide clear direction to staff.
8.Comply with attendance rules and be available to work on a regular basis.
9.Perform any other job related duties as assigned.
REQUIRED SKILLS AND ABILITIES:
Must have the ability to communicate in English. Self-starting personality with an even disposition.
Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch-in" and help co- workers with their job duties and be a team player.
Must have comprehensive knowledge of food and beverage preparations, service standards, guest relations and etiquette. Knowledge of the appropriate table settings and serviceware. Knowledge of all applicable federal, state and local health and safety regulations.
Ability to grasp, lift, carry or transport up to 50 pounds. Ability to operate various food and beverage equipment present at a function. Ability to set realistic goals and standards.
Horseshoe Bay Resort