Banquets Server - Hyatt Regency Houston Galleria

Job Summary

A Banquet Server is responsible for the set up and the service of all assigned banquet functions.

Responsibilities

QUALIFICATIONS:

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.

• Alcohol Awareness Certification (must comply with State regulations)

• Must be able to convey information and ideas clearly.

• Must be able to evaluate and select among alternative courses of action quickly and accurately.

• Must work well in stressful high pressure situations.

• Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.

• Must be able to work with and understand financial information and data and basic arithmetic functions.

• Must maintain composure and objectivity under pressure.

RESPONSIBILITIES:

• Approach all encounters with guests and employees in a friendly service-oriented manner.

• Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.

• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards)

• Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.

• Comply with certification requirements as applicable for position to include Alcohol Awareness Food handlers Safety etc.

• Maintain a friendly and warm demeanor at all times.

• Perform preparatory tasks and side work duties to ensure that guests are served promptly and efficiently.

• Know how to read the Banquet Event Order and be familiar with the menu of the assigned function.

• Serve guests according to the hotel's standards in a friendly courteous and professional manner.

• Respond to guest problems complaints and accidents; Refer to management if necessary.

• Be informed of all current hotel policies.

• Be familiar with fire exits fire extinguisher locations and safety rules.

• Maintain the banquet store room in a neat and organized manner stocked with any and all appropriate supplies necessary for food service functions.

• Clear banquet space after the completion of functions and ensure that all equipment and supplies are stored and restocked properly.

• Employees must at all times be attentive friendly helpful and courteous to guests managers and all of their fellow employees.

• Be familiar with the organization of the hotel and know the function of each department.

• Handle items for “Lost and Foundâ€_ according to the standards.

• Perform other tasks/jobs as assigned by supervisor or manager.

• Attend meetings as required by management.

Property Details

Located next to the Houston Galleria in Uptown Houston, Hyatt Regency Houston/Galleria is steps from the city's most fashionable shopping, dining, and entertainment. 325 luxurious rooms featuring modern décor & amenities, stunning city views, luxurious bathrooms, a mini-fridge, coffee maker, complimentary WiFi internet, and 55" HDTVs. Select rooms include Regency Club Lounge access. The Hyatt Regency Houston/Galleria makes staying fit while traveling easier than ever. Designed for the modern traveler on the run, our 24/7 StayFit Gym provides everything guests need for a total body workout. We have free weights for some muscle building, or go for a spirited run on the treadmill. Our state-of-the-art equipment also includes an elliptical cross trainer and recumbent cycle.

Company Overview

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details

• Medical, Dental, and Vision Coverage

• Short-Term and Long-Term Disability Income

• Term Life and AD&D Insurance

• Paid Time Off

• Employee Assistance Program

• 401k Retirement Plan