Come join a winning team! Harrah's Philadelphia Casino and Racetrack has been ranked in the "Top 10 Work Places" by Philly.com five years in a row and was the Number 1 "Top Work Place" in the Philadelphia area for 2016!
Our award winning team is on a mission to inspire grownups to play and we want you to come join the fun. With over 100,000 square feet of non-stop gaming action, the casino features over 2,450 slots machines, live racing overlooking the Delaware River, 8 restaurants, and live entertainment!
Essential Duties and Responsibilities:
Consistently demonstrates superior customer service skills to external and internal guests by displaying Spotlight on Success behaviors and SPOTLIGHT ON SERVICE skills. Maintains upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next.
Utilizes smiles and frequent eye contact and friendly tone of voice to project warmth and friendliness. Creates an atmosphere of luck and celebrates customer wins. Is ready to serve and well informed of daily facility hours of operation, promotional programs and any other relevant valuable guest information; builds relationships by greeting guests with a warm, friendly verbal greeting.
Anticipates needs of the guest and provides fast, flawless service. Executes all service programs to assure prioritization of service to very best guests. Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist.
Promotes Total Rewards programs and Total Rewards registration and membership. Provides a warm farewell and thanks guests for visiting. Promotes Harrah's and always projects Harrah's in a positive light to guests.
Completes all established set-ups in a timely manner. Adheres to Hotel policies, Food & Beverage policies and liquor laws.
Performs all set-ups/breakdowns. Completes all monthly and quarterly training. Responsible for transporting and handling all banquet equipment, in a safe and cautious way.
Stores and maintains all banquet equipment in proper designated areas. Uses safety measures at all times while transporting banquet equipment. Freshens meeting rooms as required.
High School Diploma or equivalent preferred. Six months in Hotel Sales or Catering departments preferred.
Is able to work in smoke filled environment, and is able to sit and stand for prolonged periods of time.
"This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments)."
The perks are countless here at Harrah's Philadelphia Casino and Racetrack!
Benefit Options: Medical, Dental, Vision, Life Insurance, 401K
FREE 24/7 Employee Cafeteria
Free Parking for all employees
Septa Public transportation drops riders off directly on property
Employee Bonus Program
Internal Promotion Opportunities
Value in Diversity
Excelling in Communication to ALL Employees
Tuition Reimbursement program
Stick with Harrah's, and you can go places. Just climb aboard the most progressive career building system in the industry and hold on as Caesars Entertainment helps you get where you want to be. With programs such as tuition reimbursement, Exploring Supervisory Opportunities, and the company-wide internal job posting system, you'll have every opportunity to turn your job at Harrah's into something more.
Caesars Entertainment, Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Caesars Entertainment Corporation