Banquet Supervisor - Embassy Suites By Hilton

Banquet Supervisor

• Starting wage: $20hr plus 1% commission on revenue from banquet F&B
• Shifts: Varies between 1st and 2nd shifts, weekends required

Benefits:

• Hotel and restaurant discounts

• Earned Paid Time Off for ALL Team Members

• Insurance (health, vision, dental, life) for full time Team Members

• Flexible schedules

• Holiday Pay

• 8 hours of paid volunteer time per year

• Advancement and professional growth opportunities

• 100% paid maternity/paternity or adoption leave for those who qualify for FMLA

• Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)

Position Summary:

Responsible for the overall operations of banquet events and service functions while following local health department standards, Suburban Inns' standards/core values, and brand standards, as well as going above and beyond to ensure that guests are 100% satisfied.

Essential Functions:

• Report to work in professionally appropriate attire, presented neat and clean

• Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued

• Anticipate and meet the needs and expectations of our guests, then go one step further

• Work with Food and Beverage Manager, Food and Beverage Supervisor, Banquet Chef to schedule/coordinate personnel requirements for event functions

• Assist with diagram buffet tables, guest tables, and other function room set-up needs for special events

• Hold pre-function meetings with servers and bartenders to ensure smooth, efficient service; assign server stations and coordinate timing of courses

• Ensure that all banquet staff are well-groomed and in proper uniform, including name tags

• Assure proper inventory of all banquet service equipment and supplies to meet required needs

• Handle all guest complaints according to Suburban Inns' standards

• Train/supervise banquet service staff

• Regularly inspect all front- and back-of-the-house service areas and equipment to assure that sanitation, safety, energy management, preventative maintenance, and other standards for the department are met

• Assure that all functions are properly staffed in accordance with the approved staffing schedule

• Assure the neatness, cleanliness, and safety of all banquet areas

• Participate in scheduled F&B meetings

• Conduct after-event evaluations to improve quality and efficiency of event functions

• Ensure that all appropriate charges are billed correctly to each event

• Recommend advertising ideas

• Maintain knowledge of event menu items and their contents, as well as appropriate table settings and service ware and the correct preparation and garnishing methods

• Maintain the ability to follow directions from banquet event orders

• Responsible for set up, service, maintenance, and break down of banquet rooms

• Ability to carry large and heavy trays on a continuous basis throughout a shift

• Follow all Suburban Inns processes

• Exhibit regular and recurrent attendance records

• Ensure proper scheduling of banquet staff in conjunction with weekly event business volume

• Other duties as requested by management

Position Requirements:

Minimum Knowledge: Requires ability to interpret / extract information and / or perform arithmetic functions. May require typing, record keeping, or word processing. Good communication skills. Experience in banquets.

Formal Education and Job-Related Experience: This position requires a minimum formal education of a high school diploma or equivalent related experience. Minimum of one year job related experience

License, Registration, and/or Certification Required: ServSafe and TIPS Certification (may be completed upon hire)

Work Schedule: Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs

Uniform and Appearance Guidelines:

Uniform: Uniform and name tag provided. Close-toed, non-slip shoes are the responsibility of the Team Member.

Appearance: Hair must be kept well-groomed. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position's supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Vice President of Operations has the authority to veto any decision made by the position's supervisor.