This position is about service to group events in a friendly and efficient manner while following all established service standards. Responsibilities include set-up, serving and bussing duties while serving large banquet events. This position may also include buffet set-up, replenishment and tear down at the end of the event.
Provide our guests with the best in service, courtesy and care.
Follow all policy, procedures and service standards.
Check Banquet Event Orders (BEOs) at the beginning of each shift and throughout each event to ensure correct set-up and service are being done to ensure guest satisfaction.
Set table place settings, serve guests and bus tables to BEO and/or Company standards in an efficient manner while maintaining a customer service attitude.
Bus tables throughout the event and serve beverages to guests as set by BEO specifications and/or Company standards.
Monitor functions for signs of intoxicated guests and report the manager or supervisor.
Perform other duties as assigned.
Basic reading skills needed to properly read BEOs.
Ability to multi-task
Ability to reach, bend, stoop, wipe, push, pull and kneel
Must be able to stand and walk for long periods of time
Must be able to frequently bend/stoop and occasionally squat and lift up to 50 lbs. regularly.
Ability to reach above shoulder and carry upwards of 10 meals on a tray.
Previous food service experience preferred.
Alcohol certification preferred, but if not, must have the ability to attend and pass the Company provided training session within 30 days.
Must have sufficient mobility to perform assigned tasks within service times established by the company.
Xanterra Parks & Resorts