Banquet Server (Seasonal)

Job Description: To consistently achieve the service and product delivery standards with a high degree of member care and service throughout the banquet experience and to provide an exceptional and memorable guest experience. Performs all serving duties while interacting with members and guests in a positive, friendly, and efficient manner.

General Requirements:

• Complies with Oak Hill Country Club's Acorns of Excellence

• Report to work at the scheduled time, neatly groomed and dressed in accordance with Oak Hill Country Club's appearance standards

• Exceptional attention to detail

• Anticipate guest and contact needs, ascertain satisfaction, and respond urgently and appropriately to concerns and requests

• Exceptional communication abilities when interacting with associates, guests, clients, and internal departments to build relationships

• Able to consistently perform tasks with little direct supervision

• Works harmoniously and professionally with co-workers

• A Banquet Server must provide the following items for their uniform; black dress pants, black dress/crew socks, and black non-slip shoes or sneakers.

Job Requirements (Banquets):

• Provide assistance to Banquet Manager/Captains in serving of guest during banquet functions to ensure positive guest experiences.

• Exceptional customer service skills.

• Setup of banquet rooms as requested by the Manager/BEO to include glassware, silverware, linen, etc.

• Attend Line up meetings prior to event start time in order to learn function particulars, including member and guest expectations and timeline as well as each server's roles and responsibilities during the event.

• Greet and welcome guests and respond to their requests in a courteous and friendly manner.

• Serve Food & Beverage in the appropriate order to ensure consistency throughout the banquet.

• After banquet events, break down rooms, clean equipment, and store in appropriate space, clean and organize banquet hallway and storage room.

• Carry plates, glassware, and food on trays when serving guests and clearing.

• Be able to independently solve problems of hosts and guests during events.

• Works alongside and in conjunction with the Grill Staff and Bartenders for Club Events.

• Excellent oral communication and listening skills.

• Maintain high standards of safety and cleanliness.

• Being able to consistently perform tasks to ensure all event components are setup and executed on time.

• Attend all required meetings/ trainings.

• Comply with Oak Hill Country Club Food and Beverage Vision and Values.

• In addition, other duties may be required as directed by your management.

Physical Requirements:

• Must be able to continuously sit, stand, and walk a minimum of 8 hours.

• Must be able to bend, kneel, push, and pull over the course of a shift.

• All employees must maintain a neat, clean, and well-groomed appearance per Oak Hill's appearance standards.

• Will be occasionally required to perform job functions outdoors and be exposed to sun, heat, humidity, and other elements.

• Must be able to work a flexible shift that includes early mornings, nights, weekends, holidays, split shifts, and extended shifts.

• Must be 18 years of age.

• Must have a reliable form of transportation to and from work.

• Ability to read, write and communicate effectively in English, both written and oral.

• Must be able to periodically lift and carry up to 30 lbs. over the course of a shift.

Rate of Pay: This is a Gratuity Eligible Position, with a base rate of $15-$17 per hour worked.

Qualifications

Education: High school or equivalent education required.

Experience:

• Previous waitress, waiter, or banquet server experience preferred.

• Country club experience is strongly preferred.

Licenses & Certificates:

• Ability to obtain and/or maintain any government-required licenses, certificates or permits.