Nemacolin Woodlands Resort Farmington , PA 15437
Posted 2 weeks ago
POSITION SUMMARY:
Here at Nemacolin, our associates know to "Expect the Unexpected" - You have come across the career opportunity where entertainment and excitement are the job description. This position must be committed to making every experience memorable all while having fun and relishing the incredible atmosphere of the resort.
In this position, you will be responsible for creating "Real Life Magic" for our guests by providing the highest level of service to internal and external guests on all catered events. We require you have at least one year serving experience in a fast-paced and formal restaurant setting, a reputable catering provider or a high-volume conference center/convention hotel. Your training will be built on the skillset you already have. The ideal applicant for this highly sought-after job is naturally going above and beyond under heavy workload, enjoys adapting to constantly changing customer requests and takes pride in accomplishing challenging tasks.
ESSENTIAL FUNCTIONS:
(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)
Delivers impeccable service to internal and external guests while complying with all Nemacolin brand standards
Studies and understands Banquet Event Orders (BEO) assigned to them, identifies tasks related to BEOs
Executes tasks assigned to them in an efficient, safe and cost effective manner
Studies and memorizes the food and beverage selections on the BEO paying particular attention to dietary restrictions
Keeps the work area immaculate - both Front and Heart of House
Utilizes their excellent communication skills with both internal and external guests, using approved and appropriate language.
Takes part in training new associates and redirecting fellow associates when necessary, suggests improvements and ideas to management and reports any violations of Nemacolin standards
Takes utmost care of equipment, venues and other Nemacolin assets, reports damages or malfunctions immediately to Banquet leadership
Other job duties as assigned by the Banquet Captain or Banquet Management
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
Friendly and out-going personality
Ability to walk up to 8 hours at a time and to bend
Ability to lift up to 25 lbs
Must be able to speak the English language fluently
Ability to perform basic mathematical functions
Must be able to handle high-pressure situations
Must be able to work a variety of shifts - including holidays, weekends, evenings, etc.
Must possess strong organizational skills.
Must be able to demonstrate basic liquor, beer and wine knowledge
Must be and remain RAMP certified.
Must have thorough knowledge of table setting and food and beverage service
Must be able to cross-train in Banquet Bartending or other hotel outlet's Front of House roles
Must possess a drivers license
This job description cannot possibly include a complete comprehensive listing of all the activities, duties or responsibilities that may be require by the organization and/or members of management. It reflects management's assignment of essential functions, but it does not prescribe or restrict the additional tasks that may be required.
WHY WORK FOR NEMACOLIN?
Experience the magic of Nemacolin. Reaching across 2,200 acres in the Laurel Highlands of Southwestern Pennsylvania, Nemacolin offers guests a getaway like no other. Elevated accommodations range from the thrilling grandeur of The Chateau and modern elegance of Falling Rock-both recipients of the Forbes Travel Guide 2022 Awards-to the refreshing ease of The Lodge as well as The Homes and The Estates. And that is just the beginning! Nemacolin comes to life with show-stopping dining from the Forbes Five-Star and AAA Five-Diamond Lautrec; two championship, Pete Dye-designed golf courses; award-winning spa and wellness services; Orvis-endorsed fly fishing; countless outdoor activities; and snow sports, shopping, wildlife experiences, art tours, magical seasonal events, and limitless fun for all. Adventure awaits.
At Nemacolin, we strive to attract, retain, and develop the best and the brightest talent in the field. Unique amenities and a strong track record of exceeding industry standards make Nemacolin an employer of choice for those looking to pursue opportunities in areas such as lodging and guest services, food and beverage, recreation, culinary arts, golf, and retail, among others. Through a variety of training initiatives and a strong commitment to career development programs, we believe that we can help our associates to develop the skills necessary to advance within our organization.
Nemacolin promotes a culture of continuous learning for our associates. We are strongly committed to comprehensive professional development programs:
AWARDS & ACCOLADES
Nemacolin has consistently been recognized in the hospitality industry for providing superior customer service and outstanding facilities. We are very proud of what we have accomplished, and we would like to have the opportunity to share our enthusiasm with you. Some of our accomplishments include the Forbes Travel Guide Five-Star rating, the AAA Five-Diamond rating, the Trip Advisor Certificate of Excellence, and a variety of other awards from Condé Nast Traveler, and Golf Digest, just to name a few.
ASSOCIATE REFERRAL PROGRAM
ASSOCIATE DISCOUNTS AND BENEFITS
An attractive 401(k) plan
Paid vacation, holidays, and personal hours
Family medical, dental and vision insurance
Long-term & short-term disability insurance
Employee assistance program
Educational assistance
Local and resort discounts
On-site uniform and dry-cleaning services
Discounted meals during breaks in the associate break areas
Enterprise
(Keywords: Banquets, Restaurant, Busser, Food Runner, Server Assistant, Food Service, Customer Service, Pennsylvania, Hotel, Hospitality)
Nemacolin Woodlands Resort