Banquet Server (On-Call)

Horseshoe Bay Resort Houston , TX 77020

Posted 3 months ago

Description

JOB OVERVIEW: Set up of Banquet Room and serve food and/or beverages in a

friendly, courteous and professional manner according to Crescent high standards

of quality.

REPORTS TO: Banquet Manager

ESSENTIAL JOB FUNCTIONS:
1.Set up banquet room as instructed by Supervisor to include linen,

serviceware and glassware.
2.Attend roll call meetings before events to learn function particulars,

including guest and hotel expectations.
3.Greet guests and respond to requests in a friendly and courteous manner.
4.Serve the food and/or beverage in the order and to the expectation of the

Supervisor to ensure consistency throughout the banquet. Promptly remove

dishes as guests complete each course and/or meal at the end of the meal

or function.
5.Abide by all State, Federal and Corporate requirements pertaining to serving

alcoholic beverages.
6.Replenish beverages as necessary, and check with guests for overall

satisfaction.
7.Once banquet is complete, reset banquet room according to Supervisor's

specifications to ensure the readiness of the room for the following function.
8.Comply with attendance rules and be available to work on a regular basis.
9.Perform any other job related duties as assigned.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English. Self-starting personality with an even

disposition. Maintain a professional appearance and manner at all times. Can

communicate well with guests. Must be willing to "pitch-in" and help co- workers with

their job duties and be a team player. Must have basic knowledge of food and beverage

preparations, service standards, guest relations and etiquette. Knowledge of the

appropriate table settings and serviceware. Ability to comprehend and apply written

product labeling instructions to enable the safe application of products and processes

within the hotel. Ability to remember, recite and promote the variety of menu items.

Ability to transport up to 30 lbs. through a crowded room on a continuous basis

throughout the shift. Ability to operate beverage equipment, e.g., coffee maker.

PERFORMANCE STANDARDS

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is

positive interaction with Crescent staff. It is essential that you remain professional at all

times, and that you treat all guests and associates with courtesy and respect, under all

circumstances. Every Crescent associate is a guest relations ambassador, every working

minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should

always meet and strive to exceed hotel standards for work procedures, dress, grooming,

punctuality and attendance. You should be adaptable to change in your work area and in

hotel procedures with a willingness to learn new skills and/or improve existing ones, have

the ability to solve routine problems that occur on the job and ask for help whenever you

are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to Crescent.

Every Crescent associate should adhere to the hotel security policies and procedures,

particularly regarding key controls, lifting heavy objects, using chemicals, and effectively

reporting safety hazards and safety concerns.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
On Call Banquet Server

Hilton Worldwide

Posted 7 days ago

VIEW JOBS 9/11/2019 12:00:00 AM 2019-12-10T00:00 A Banquet Server is responsible for delivering and serving food and beverage items to banquet guests in a timely, friendly and efficient manner in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Banquet Server, you would be responsible for delivering and serving food and beverage items to guests in a friendly, timely, and efficient manner in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will be responsible for performing the following tasks to the highest standards: * Set banquet tables to meet function specifications * Deliver and serve food and beverages, including, but not limited to, meals, condiments and accompaniments * Ensure menu knowledge * Remove china, glassware, silverware, etc. from tables at the conclusion of the meal period and deliver to the stewarding area * Ensure guest satisfaction throughout the meal service * Respond to guest requests in a friendly, timely, and efficient manner * Assist fellow team members and other departments wherever necessary to maintain positive working relationships * Assist others with side work including, but not limited to cleaning, stocking, folding silverware, etc. What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: * Hospitality - We're passionate about delivering exceptional guest experiences. * Integrity - We do the right thing, all the time. * Leadership - We're leaders in our industry and in our communities. * Teamwork - We're team players in everything we do. * Ownership - We're the owners of our actions and decisions. * Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: * Quality * Productivity * Dependability * Customer Focus * Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Hilton Worldwide Houston TX

Banquet Server (On-Call)

Horseshoe Bay Resort