JOB OVERVIEW: Set up of Banquet Room and serve food and/or beverages in a
friendly, courteous and professional manner according to Crescent high standards
REPORTS TO: Banquet Manager
ESSENTIAL JOB FUNCTIONS:
1.Set up banquet room as instructed by Supervisor to include linen,
serviceware and glassware.
2.Attend roll call meetings before events to learn function particulars,
including guest and hotel expectations.
3.Greet guests and respond to requests in a friendly and courteous manner.
4.Serve the food and/or beverage in the order and to the expectation of the
Supervisor to ensure consistency throughout the banquet. Promptly remove
dishes as guests complete each course and/or meal at the end of the meal
5.Abide by all State, Federal and Corporate requirements pertaining to serving
6.Replenish beverages as necessary, and check with guests for overall
7.Once banquet is complete, reset banquet room according to Supervisor's
specifications to ensure the readiness of the room for the following function.
8.Comply with attendance rules and be available to work on a regular basis.
9.Perform any other job related duties as assigned.
REQUIRED SKILLS AND ABILITIES:
Must have the ability to communicate in English. Self-starting personality with an even
disposition. Maintain a professional appearance and manner at all times. Can
communicate well with guests. Must be willing to "pitch-in" and help co- workers with
their job duties and be a team player. Must have basic knowledge of food and beverage
preparations, service standards, guest relations and etiquette. Knowledge of the
appropriate table settings and serviceware. Ability to comprehend and apply written
product labeling instructions to enable the safe application of products and processes
within the hotel. Ability to remember, recite and promote the variety of menu items.
Ability to transport up to 30 lbs. through a crowded room on a continuous basis
throughout the shift. Ability to operate beverage equipment, e.g., coffee maker.
Our customers are what we are about. One of the keys to a positive guest experience is
positive interaction with Crescent staff. It is essential that you remain professional at all
times, and that you treat all guests and associates with courtesy and respect, under all
circumstances. Every Crescent associate is a guest relations ambassador, every working
minute of every day.
In order to maintain a positive guest and associate experience, your work habits should
always meet and strive to exceed hotel standards for work procedures, dress, grooming,
punctuality and attendance. You should be adaptable to change in your work area and in
hotel procedures with a willingness to learn new skills and/or improve existing ones, have
the ability to solve routine problems that occur on the job and ask for help whenever you
are not sure how to do something.
Safety & Security:
The safety and security of our guests and associates is of utmost importance to Crescent.
Every Crescent associate should adhere to the hotel security policies and procedures,
particularly regarding key controls, lifting heavy objects, using chemicals, and effectively
reporting safety hazards and safety concerns.
Horseshoe Bay Resort