Intercontinental Hotels Group Milpitas , CA 95035
Apply Now Description
At Crowne Plaza, we want our guests to feel able to do their best, achieve their goals and be recognized for their success. To help them we need you to stay One Step Ahead and:
Create confidence by being an expert at what you do; by acting and looking the part and adapting your style to match your guests' pace in all you do.
Encourage success by supporting and respecting your guests and their goals; by recognizing them and making them feel valued and important; and offering thoughtful choices to help them feel restored and balanced.
Make it happen by being perceptive to your guests' needs; by taking ownership for getting things done and working seamlessly with others to help guests be successful.
Your day to day
Properly store all reusable goods.
Perform pre- and post-shift side work; set-up, condiments, etc.
Serve menu items to guests in a prompt and courteous manner and according to the banquet event order; time the service of courses to correspond with the dining pace of the guests.
Respond to guest inquiries and special requests promptly and professionally to ensure guest satisfaction; notify supervisor of guest complaints or unusual situations.
Clear tables after service. Remove trays of dirty dishes, silverware and glassware to kitchen for cleaning.
Perform other duties as assigned which may include assisting with set up and break down of function space, and plating of meals.
What we need from you
Basic reading and writing. Food service experience with general knowledge of banquet operations.
This job requires ability to perform the following:
Handling, carrying or lifting items weighing up to 75 pounds (tables, chairs, trays, etc.)
Moving about the function areas.
Bending, stooping, kneeling