About This Job
Set up designated function rooms to group's requirements in accordance with hotel standards. Maintain cleanliness and working condition of all respective equipment, guest and service areas.
Essential Duties and Responsibilities
Ensure each and every guest is greeted and that all food and beverage operations are running smoothly.
Prepare and consistently maintain working area and supplies in a guest ready atmosphere.
Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
Maintain complete knowledge of correct maintenance and use of equipment; use equipment only as intended.
Maintain complete knowledge and comply with all departmental policies and service procedure.
Maintain complete knowledge of P.O.S. and manual systems.
Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.
Take and retrieve guests' alcoholic beverage orders, utilizing suggestive selling techniques, when specified on function requirements.
Open and serve wine/champagne bottles in accordance with departmental standards and function requirements.
Serve all food courses and non-alcoholic beverage items to the guest in accordance with departmental standards and function requirements.
Anticipate guests' needs, respond promptly and acknowledge all guests; maintain positive guest relations at all times.
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
Handle guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas.
Remove all tabletop items, linen and equipment from the function room as designated by function requirements and in accordance with departmental standards.
Set up, monitor, refresh and breakdown coffee breaks, receptions and buffet tables for specified functions according to group requirements and departmental standards.
Thoroughly understand and implement the Brand service culture.
Perform other duties as required.
High school graduate or equivalent.
Minimum of 21 years of age to serve alcoholic beverages.
Previous experience in similar position in hospitality industry.
Must be a citizen of this country or possess a valid work permit.
Must be able to work a varied schedule that may include evenings, nights, and weekends.
Certification in alcoholic awareness program.
Food handling certificate.
About Parks Hospitality Group . . . We are a family owned company based in Raleigh, NC focused on developing, owning and managing successful hotels. Parks Hospitality Group owns and manages seven hotels in North Carolina and Tennessee with locations in Raleigh/Cary, Burlington, Nashville and Asheville. We are proud franchise partners with Hilton Worldwide, Marriott International, Starwood Hotels and Hyatt and currently have multiple projects in our developmental pipeline. To learn more, please visit www.parkshotels.com