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The city of Los Angeles boasts endless attractions and tourist destinations. Amongst all of the sights and sounds, the USC Hotel offers a modern and convenient place to unwind, with 240 spacious, comfortable guest rooms and over 15,000 square feet of flexible event space. Owned and operated by the University of Southern California, and the site of a recent multi-million dollar renovation, the hotel features luxurious fabrics and artwork depicting the storied traditions of USC. Additional renovations, which include the restaurants and kitchens, are in the planning stage.
We are seeking a Banquet Manager to join our rapidly growing Banquets & Catering team.
We are a team of dedicated professionals, driven to create exquisite events that far exceed our customers' expectations. As our Banquet Manager, you will lead us to continued business success and customer satisfaction. You will take charge of our event planning, budget management, client relationships, and employee supervision. With such diverse responsibilities, you will need to be a master of many trades, comfortable talking to anyone, and passionate about producing exceptional experiences.
Oversee all assigned catering events, both on and off site.
Supervise staff to ensure they are following the standards set by USC Hospitality and the Health Department. Assign duties to staff on a daily and weekly basis using opening and closing checklists and/or weekly side work. Provide all staff with day-to-day goals and expectations. Train, guide, coach, and counsel employees. Conduct weekly meetings with staff members to discuss issues and concerns
Maintain a clear understanding of the Collective Bargaining Agreement. Daily review of schedules to ensure lowest possible labor cost. Review and approve payroll.
Interview applicants and attend tastings for hiring purposes.
Facilitate the flow of information within the unit between sales, culinary, operations, and the hourly staff. Project supply needs for events of the day.
Ensure the cleanliness of the kitchen and dining area before, during, and after the shift according to the local health department regulations.
Assign tasks and timelines for each event. Meet with A/V to go over event details. Meet with kitchen and go over any special needs and timeline. Work directly with the kitchen staff to ensure food and beverage is timely and correct.
Address each client personally and ensure their needs are met. Work with the sales staff to identify issues and concerns. Attend all BEO/sales meetings.
Input all sales into system. Provide daily recaps to management. Keep catering software programs up to date and accurate.
Provide performance evaluations and annual reviews.
Perform other related duties as assigned or requested. The University reserves the right to add or change duties at any time.
Education: Associate's Degree.
Experience: 2 years.
Experience managing and training a banquet team.
Knowledge of various food service styles (i.e. French service, Russian service, Family Style service, Butler style service, etc.).
Outstanding verbal and written communication skills.
Demonstrated attention to detail.
Excellent organizational and interpersonal skills.
Ability to prioritize work in an active work environment while providing excellent customer service.
Knowledge of food handling and sanitation procedures.
What We Prefer:
3 years of experience in a restaurant or hotel industry.
Degree in Food Service or Hospitality Management.
Experience supervising, training, and developing employees.
Experience in a sales driven role.
The Trojan Family Rewards:
We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families including:
Benefits: dental and vision plans, tuition assistance for our employees and their families, paid time off, flexible spending accounts, 2:1 retirement plan contributions, child care centers and up to $50,000 housing subsidy. And because we are a qualifying public service organization, you may qualify for Public Service Loan Forgiveness (PSLF) for educational loans. Don't believe us? Visit benefits.usc.edu.
Perks: discounts to USC sporting events, USC Bookstores, wireless plans, travel, accommodations, and local entertainment.
Career Growth: We are the largest private employer in Los Angeles offering tremendous development opportunities in multiple fields and industries. The Trojan Network connects current and previous members of the Trojan family to create an endless professional network.
This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans!
As an equal opportunity employer, USC values and promotes diversity and inclusion in the workplace. The work culture thrives on mutual respect, trust, and synergy amongst all of its members.
USC has great minds that transform the world with their talents and research. Will you be one? Join us!
Job Description Summary
Combined experience/education as substitute for minimum education
Minimum Field of Expertise:
Experience managing and training a banquet team. Knowledge of various food service
styles (i.e., French service, Russian service, Family Style service, Butler style service).
Thorough understanding of all levels of banquet service. Outstanding verbal and written
communication skills. Demonstrated attention to detail and excellent organizational and
interpersonal skills. Ability to prioritize work in an active work environment while providing
excellent customer service.
USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring ordinance. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at email@example.com. Inquiries will be treated as confidential to the extent permitted by law.
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