Banquet Houseperson

JOB DESCRIPTION

POSITION TITLE:

Banquet Houseperson

DEPARTMENT:

Banquets

REPORTS TO:

Banquet Manager

DIVISION:

Food & Beverage

EXEMPT OR NON-EXEMPT:

Non-Exempt

JOB DESCRIPTION:

The Banquet Houseperson must have the ability to focus on efficient and courteous food and beverage service. Must be self-motivated and possess good lifting skills. Ability to work a flexible schedule required. Work with the Banquet Team to ensure a successful and well-coordinated event. Ensure the complete set-up and tear down of banquet functions and special events. Maintain all banquet equipment and banquet space.

THE ESSENTIAL JOB FUNCTIONS OF THIS JOB ARE:

• Read and interpret BEO's for set up and service of each day's functions.

• Set-up meeting rooms based on information noted on BEO. Follow instructions given by Banquet Manager, Assistant Banquet Manager and Captains. Assist with meal functions. Refresh meeting rooms.

• Clean meeting rooms and front and back of house. Perform various cleaning activities as needed.

• Handle all guest contact requests in a friendly and efficient manner.

• Clean/organize storage areas frequently. Take care to ensure equipment is handled safely. Report maintenance needs to Banquet Manager.

• In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, with the percentage of time performing each function to be solely determined by the Banquet Manager, Assist. Banquet Manager, Banquet Captain, and the Food & Beverage Director based upon the particular requirements of the Hotel.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. Job responsibilities can change according to the operational needs of the business.

The Ideal Candidate will:

• Carry a friendly, energetic, personable demeanor and have a passion for great customer service, with a customer-first mentality.

• Have strong inter-personal skills and enjoy working in a team-environment and building great relationships with their coworkers.

• Must approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.

• Must be effective at authentic listening skills to, understanding, and clarifying concerns raised by guests.

• Must be able to work a flexible schedule that may include nights, weekends and holidays based upon company needs.

ADDITIONAL RESPONSIBILITES:

Knowledge of the entire hotel food & safety compliance procedures, hotel safety procedures to ensure the safety and security of our guests and employees.

EDUCATIONAL / CERTIFICATION / LICENSE REQUIREMENTS:

High School Diploma or equivalent

• Required

California Food Handlers / ServSafe Certification

• Required

State approved Certification Alcohol management

• Required

REQUIRED KNOWLEDGE, SKILLS, & ABILITIES:

• Proficiency in using various computer software programs and general office equipment

• Detail oriented and comfortable working in a fast-paced environment

PREVIOUS EXPERIENCED REQUIRED:

Minimum 6-months of banquet experience required; hospitality experience preferred.

ACTIVITY SUMMARY

Never

Occasionally

Frequently

Constantly

Sitting

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Standing

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Walking

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Crawling

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Bending Over

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Reaching Overhead

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Balancing

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Pushing/Pulling

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Lifting/Carrying

10 lbs. or less

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20 to 50 lbs.

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Over 50 lbs.

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Skin/Hands in Water

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Exposure to Chemicals

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Foot Controls Used

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Repetitive Hand Use

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Firm Grasping Required

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OTHER REQUIREMENTS

Select Yes or No

Driving Vehicles/Equipment

No

Operating Equipment/Machinery

No

Exposure to Dusts, Gas, Fumes

Yes

Exposure to Hazardous Materials

Yes

Possible Exposure to Blood/Body

Yes

Fluids

Exposure to High Noise Levels

Yes

Walking on Uneven Ground

Yes

Exposure to Marked Changes In

Yes

Temperature

Use of Safety Equipment (Glasses,

No

Ear Plugs, Etc.)

Hearing Impairment Acceptable

Yes

Color Vision Impairment

Yes

Acceptable

Color Vision at 20 inches or less

Yes

Required

Clear Vision at 20 feet or more

Yes

Required

This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description and other duties, as assigned, might be part of the job, based on business necessity.