Banquet Houseperson - PM Shift

Fairmont Hotels & Resorts Dallas , TX 75201

Posted 3 weeks ago

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Set up designated function rooms to group's requirements in accordance with Hotel standards. Maintain cleanliness and working condition of all respective equipment, guest and service areas.

Hotel Overview:
The Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of banqueting and meeting space. For over fifty years, the Fairmont Dallas has been the setting for countless civic, social, cultural, convention and corporate events, but more importantly the setting for thousands of memories.

Summary of Responsibilities:

Reporting to the Banqet Manager, responsibilities and essential job functions include but are not limited to the following:

Consistently offers professional, engaging and friendly service
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended
Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day
Maintain positive guest relations at all times
Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately
Resolve guest complaints, ensuring guest satisfaction
Monitor and maintain cleanliness, sanitation and organization of assigned work areas

Qualifications:

Previous guest service experience preferred
Excellent communication and organizational skills
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (includes but not limited to):

Constant standing and walking throughout shift
Constant lifting and occasionally lifting up to 40 lbs
Frequent kneeling, pushing, pulling, lifting
Occasional ascending or descending stairs and ramps

Visa Requirements:
Must be able to provide proof of eligibility to work in the United States.

APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resortsand the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS

At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunitiesthroughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacificas well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

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