Banquet Event Set Up Captain - Dollywood's Heartsong Lodge & Resort - Full Time Year Round

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across Dollywood Resorts which includes over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our plan is to grow our resort footprint to over 1200 rooms across five resorts at Dollywood and to add other resorts to our overall company resort portfolio.

Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking a Banquet Captain who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand and our region.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This person is driven to create meaningful experiences for our hosts, guests, and community while simultaneously ensuring the success and profitability of our unique culinary offerings. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to their life and work. We are seeking an individual who has the ability to bring the vision of the Dollywood Resorts to life. The recipe for the right Banquet Captain will be equal parts curious learner, innovator, administrator, mentor and motivator.

The Banquet Captain, Event Setup position exists to supervise banquet setup hosts, coordinate and set banquet events assigned and to implement property policies, procedures and Moments of Service (MOS). Excellence in customer service is carried out day in and day out with our external guests and internal guests. This is to be done in a manner consistent with the mission, values, and operating philosophies of The Dollywood Company.

Summary of Essential Functions & Responsibilities

• Must be well organized and efficient. Performs planning and organizing of functions for the banquet department, including maintaining the banquet logbook, temperature log books, consumption sheets, maintaining and updating banquet event function sheets.

• Checks banquet rooms and banquet back of house areas for cleanliness, proper set up, sufficient supplies, and equipment.

• Open Communication with management and hosts that may include evaluations of hosts, scheduling and complete training of service hosts.

• Monitors setup of event rooms ensuring all standards are followed.

• Assists the Banquet Manager in entering HotSos maintenance repair tickets and or cleaning schedules for all banquet equipment and facilities.

• Supervises the setup of banquet functions, including set-up, coordinated room refreshing in between sessions, and breakdown.

• Coordinates function details with banquet staff, conference planning, and banquet leadership.

• Conduct Pre-Shift meetings with banquet service hosts before each event.

• Ensures all BEO checks are accurately compiled, and submitted for billing to the group folio.

• Ensures accurate daily sales reconciliation and time and attendance records are completed and provided to Banquet Manager and or Director of Banquets.

Management reserves the right to change and/or add to these duties at any time.

Education and Experience Required

• Must be at least 18 years old.

• High school diploma or equivalent, Required.

• One (1) year of foods/banquet service experience, Required.

• Supervisory experience, Preferred.

• Must be able to obtain Serve Safe certification within first 30 days.

• Tennessee Alcohol Board Commission (TABC) Certification, Required.

• Basic Computer Skills, Required.

• Must be able to pass a drug screen and background check.

Knowledge, Skills, and Abilities

• Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed.

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees.

• Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work.

• Must be self-motivated and disciplined.

• Must be able to prioritize and complete work assignments on a timely basis.

• Must maintain strict confidentiality and judgment regarding privileged information.

• Must be committed to continuous improvement.

• Must have professional appearance with good personal hygiene.

• Must promote and support a "team" work environment by cooperating and helping co-workers.

• Must be able to be productive in a fast-paced, dynamic environment.

• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.

• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines.

• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills.

• Must show appreciation of others.

• Able to get along with other employees to work out problems and resolve conflicts

• Able to comprehend instructions and retain information.

• Able to perform duties consistent with creating a safe and secure environment for hosts and guests.

• Able to be flexible to handle frequent changes in priorities.

• Able to add, subtract, multiply and divide with accuracy.

• Able to communicate effectively using standard English grammar and punctuation

• Able to tolerate various temperatures while working outdoors.

• Able to operate/drive a company vehicle with valid TN driver's license and insurance.

• Able to meet the physical demands of the job.

• Able to transport material or equipment, or lift, move, or carry heavy (over 30 pounds) materials for intermittent periods throughout the day.

• Able to lift up to 50 pounds, with assistance.

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.