Aramark (NYSE: ARMK) proudly serves the world's leading educational institutions, Fortune 500 companies, world champion sports teams, prominent healthcare providers, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world. Our 280,000 team members deliver innovative experiences and services in food, facilities management and uniforms to millions of people every day. We strive to create a better world by making a positive impact on people and the planet, including commitments to engage our employees; empower healthy consumers; build local communities; source ethically, inclusively and responsibly; operate efficiently; and reduce waste. Aramark is recognized as a Best Place to Work by the Human Rights Campaign (LGBTQ), DiversityInc, Black Enterprise and the Disability Equality Index. Learn more at www.aramark.com or connect with us on Facebook and Twitter.
The Captain directs and supervises the flow of the dining room by providing immediate, courteous and friendly interaction to every guest entering the dining room. Restaurant reservations are taken, table allocations are coordinated and guests are shown to their table. This position requires individuals with a high attention to detail and a strong dedication to customer service along with a positive and friendly attitude.
Maintains excellent customer service and positive attitude towards guests, customers, clients, co-workers, etc.
Responsible for greeting guests, seating guests, guest reservations, telephone etiquette and facility cleanliness
Selects and assigns tables for every guest party according to time, business levels and flow
Seats table sections evenly, efficiently and fairly, according to the guest's desires, business levels, server rotation and management direction
Works closely with the kitchen staff and servers to optimizing communication to ensure efficient operations pertaining to the ebb and flow of the dining room
Other duties and tasks as assigned by manager
Previous experience as a fine dining host
Previous experience as a supervisor in a restaurant/food service industry preferred
Demonstrates excellent customer service skills
Demonstrates excellent communication and interpersonal skills, both written and verbal
Requires ability to work independently with limited supervision
Working knowledge of food safety principles and procedures
Must be able to obtain a food safety certification
Must be able to remain poised while work quickly and efficiently under pressure
Requires constant standing and walking
Requires frequent lifting of up to 25 lbs.
Requires occasional lifting of up to 50 lbs.
Must be available to work flexible hours including evenings and weekends