Bankruptcy Specialist

Job Summary:

Summary

Reporting directly to the Collections Supervisor this position is responsible for handling all bankruptcy filings from inception to discharge or dismissal. The candidate will also be responsible for updating the department on new and changed bankruptcy codes and laws nationwide.

Essential Duties and Responsibilities

Primary responsibilities include, but are not limited to the following:

• Review initial bankruptcy filings and setting-up new bankruptcy files.

• File accurate and complete Proof of Claim forms with bankruptcy courts.

• Review all bankruptcy correspondence received.

• Respond to and/or following-up on mail, correspondence and ordered documents.

• Monitor and follow-up on BK account status.

• Negotiate value and interest to adequately protect UACC´s interest in collateral.

• Review repayment plans and other court documents for accuracy.

• Post payments and monitoring repayment plans.

• Refer cases to outside counsel for relief from stay, plan objections, or other appropriate action.

• Monitor outside bankruptcy counsel activities and related costs.

• Assist in reporting and tracking of all Bankruptcy processes.

• Monitor Chapter 7 discharged bankruptcies for monthly payments.

• Perform other duties as assigned.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Business Acumen: Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.

• Customer Service: Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance.

• Judgment: Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.

• Oral Communication: Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

• Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

• Stress Tolerance: Performing well when faced with pressure due to time frame, workload, adversity, disappointment, or opposition.

• Written Communication: Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Familiar with bankruptcy legal requirements nationwide.

• Exercises good judgment with demonstrated problem solving and strong decision- making skills.

• Ability to work in an accurate, detail-oriented and highly productive manner.

• Ability to present a professional image and demeanor to internal and external customers.

• Ability to communicate effectively both orally and in writing with internal and external customers.

• Consistent attention to detail and organizational skills demonstrated by professional follow-through.

• The candidate must possess the ability to work both independently and within a team environment.

• Negotiate payment solutions and follow up on pending actions or expired payment arrangements utilizing excellent customer service skills.

Education/Experience

• 3-5 years bankruptcy auto finance experience (preferably nationwide) and the ability to assume lead duties as assigned within a fast paced office.

• Successful candidate has thorough understanding of bankruptcy statutes, procedures and familiar the Fair Debt Collection Practices Act and the Bankruptcy Code and Rules.

• Experienced in PACER, filing POC and Microsoft Office applications with the ability to create, compose and edit reports and other written material are required along with the ability to manage multiple changing agendas in a fast paced environment while still maintaining a high level of attention to detail and a positive attitude.

Supervisory Responsibility

This position has no supervisory responsibilities.

Language Ability

Ability to clearly and effectively communicate in person, in writing and by telephone.

Computer Skills

Proficient in use of MS Office - Word, Excel, PowerPoint, Visio, Project, Access, SharePoint

Bi-lingual is a plus

Certificates and Licenses

None Required

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit. The employee is occasionally required to walk.

Commitment to Diversity and Equal Employment Opportunity

United Auto Credit Corporation, a wholly owned indirect subsidiary of Vroom, is an equal opportunity employer committed to creating and supporting a work environment where all employees can find their drive. To do that, we champion a workplace where each and every person is treated with dignity and respect and is valued for their unique perspectives and contributions. We believe our values of SPEED (Service, Progress, Employees, Engagement, and Development) are best realized in an environment, whether physical or virtual, where every individual has the ability to bring their whole selves to work and contribute fully.

UACC maintains a working environment that encourages mutual respect and promotes harmonious and friendly relationships among employees. The company prohibits any form of employment discrimination or harassment against employees, applicants, or other protected persons in the workplace based on a protected characteristic(s), regardless of who the source is of such conduct. Protected characteristics include race, color, religion, creed, sex (including gender, sexual orientation, gender identity or expression, or pregnancy, childbirth, or a related medical condition), national origin, ancestry, ethnicity, age, physical or mental disability, genetic information, service in the uniformed services, citizenship, or any other characteristic protected by federal, state, and/or local law. This commitment to antidiscrimination and antiharassment applies to all terms, conditions, and privileges of employment including, but not limited to, recruitment and hiring.

UACC likewise provides reasonable accommodations to qualified applicants, employees, or other legally protected individuals in the workplace with a disability to enable them to participate in the job application process, to perform the essential functions of a job, or to enjoy the benefits and privileges of employment equal to those of other employees, except if the accommodation would pose an undue hardship. The company also makes reasonable accommodations for religious beliefs and practices.

UACC complies with all applicable federal, state, and/or local laws relating to equal employment.

Other Things to Note

This posting is not intended to provide a comprehensive account of the duties and responsibilities that may be required of this position. Duties and responsibilities may change or be added at any time, with or without notice.

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