Banking Operations Systems Analyst

The Banking Operations Systems Analyst is responsible for assisting bank staff with deep technical support, implementation, and maintenance on banking operations products and services. This critical operational support role for the Bank will act as a liaison between software and service providers, banking teams, and bank staff to promote clear communication across the organization, transparency on our products and services, and overall support for the TM business.

Responsibilities

• Acts as a technical and software product expert for banking operations products and systems, deeply understanding how our operations systems function, interact with one another and how to troubleshoot complex client issues.

• Assists the Banking Operations teams with Jack Henry core banking problem resolution, investigating problems against previously understood issues and resolving as appropriate. If problem resolution requires vendor support, you will own the issue from start to finish, working with vendor and troubleshooting issue in tandem.

• Develop, execute, and maintain automated processes for high volume tasks via standardized vendor supported tools such as Macros and RPA, including reporting functions for Banking Operations teams.

• Continually supports all Banking Operations products and services, including primary interface with core service provider for deposit product related issues.

• Identify and implement process and system function improvements.

• Other duties as assigned.

Minimum Qualifications

• Bachelor's Degree preferred.

• 3-4 years of experience in Computer Science or Systems Management.

• Experience implementing Robotic Process Automation (RPA) technology.

• Database management experience preferred.

• Ability to develop and maintain knowledge of Treasury Management products and services.

• Strong working knowledge of Microsoft Office Suite applications required.

• Ability to communicate effectively with team members and external clients.

• Can work well under pressure with the capability to always remain calm and courteous, especially when handling difficult calls and requests.

• Ability to work collaboratively within a team environment.

• Strong problem-solving skills with the ability to offer recommendations and/or solutions to complex client inquires/issues.

About Fortis

At Fortis, we take great pride in providing our clients with a holistic and sophisticated banking experience. Our people enjoy being empowered with the ability to make a tangible impact in a progressive and less bureaucratic work culture that can often be a struggle for larger institutions.

We strongly believe in hiring people greater than ourselves. We recognize, reward, and develop those individuals who make an outsized impact to the business. Our combined passion, hard work, and proactive thinking allows us to simultaneously empower our clients and each other.

Established in May 1997 and rebranded in 2016, Fortis is a high growth commercial bank located in Colorado and Utah. Our flagship office is in Denver, Colorado, and was designed as a place for our clients to relax while our banking teams offer solutions to exceed their goals. Each of our hand-selected and exceptionally talented teammates contribute to the heart of our company culture that combines banking expertise and personalized services to create an unparalleled level of client experience.

We have over $1.3 billion in total assets and are insured by the Federal Deposit Insurance Corporation (the "FDIC"). We are ranked the 10th largest bank in the state of Colorado, the 859th largest bank in the nation, and we have three (3) locations and approximately 80 employees.

Learn more today at www.fortisprivatebank.com/careers.