This position is responsible for conducting day to day support of the Deposit Operations department. Key responsibilities include the following: ACH processing including Unauthorized ACH claims, review of login activity to the Banks Commercial Online Banking platform, Deposit Return Item & EARNS notification processing. Additional duties include Hold callback, FAST/Image ATM/Bank by Mail review, SQN data signature capture, and research request. Colleague will represent the department to both internal and external clients in response to inquiries and requests.
Under direct supervision, responsible for processing the majority of the following functions including Return Items, Same Day Chargebacks, EARNS, Duplicate Report & SSA adhering to departmental policies and procedures while maintaining a productivity rate within department standards. Works under close supervision while applying operating procedures and guidelines to make informed independent decisions. Consults with senior peers and team leads on moderate to complex issues.
Skills and Knowledge:
Good working knowledge of Outlook and Microsoft Office applications. Experience working in a fast paced environment that demands strong organizational, technical and interpersonal skills. Thorough knowledge of the features of a check.
Must be able to work in an accurate and effective manner in a fast-paced deadline-oriented environment.
Exercise good judgment in making decisions that impact client accounts and City National Bank operations.
Good oral and written communication skills.
Excellent organizational skills and detail oriented
Ability to multi-task while maintaining a high level of quality and efficiency
*High School Diploma or GED required.
*Minimum 6 months of branch or back office banking experience required.
*Minimum 6 months of experience with Outlook and Microsoft Office Applications
Represents basic qualifications for the position. To be considered for this position you must at least meet the basic qualifications.
City National Bank is an Equal Opportunity Employer - Affirmative Action Employer, Minorities/Females/Individuals with Disabilities/Veterans
Note: This preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Note: Candidates should be advised that City National Bank does not pay interviewee travel expenses or relocation expenses for candidates who are hired unless previously agreed.
Equal Opportunity Empl
City National Corporation