Banking Center Manager

Webster Financial Corporation Terryville , CT 06786

Posted 4 weeks ago

If you're looking for a meaningful career, you'll find it here at Webster. Founded in 1935 by Harold Webster Smith, our focus has always been to put people first--doing whatever we can to help individuals, families and businesses achieve their financial goals. And while we've grown into a leading commercial bank, we remain passionate about serving our customers, supporting our communities, and making a difference in people's lives. We can make a difference in your life, too. By empowering you to build the meaningful career you've been looking for.

Responsibility, respect, trust, teamwork and citizenship are the values Webster was founded on. Together we call them The Webster Way, and they are what sets us apart as a bank and an employer. Guided by these values, we put people first. Working hard to live up to our customers, and each other, every day.

BASIC FUNCTION

Responsible for achievement of sales, cross-sell, customer service, operations and employee development goals in their respective branch and contributing to the achievement of market goals. Responsible for the development and retention of a high performing sales/service team through leadership and coaching in all aspects of sales, service and operational excellence. Responsible for overseeing all daily branch functions and overall customer experience. Acquire, integrate and optimize new and existing small business customer relationships through outside calling efforts (50% of time). Serve as partner to all lines of business for effective customer acquisition, cross-sell & retention. Grow portfolio of assigned loans and deposits.

RESPONSIBILITIES

Superior Service Quality & Sales

  • Consistently meet/exceed all sales goals, retention goals and superior service quality (SSQ) standards

  • Model and drive team sales behavior consistent with the Webster sales and SSQ process.

  • Develop, implement, and manage a detailed business plan using total team involvement and participate in establishing team sales and service goals.

  • Utilize and promote with the branch team usage of all available sales tools and resources on a regular basis, and incorporate tools into the defined Sales Process to guide marketing and call plans. Hold weekly conference calls and meetings to review success and challenges.

  • Build strong internal/external relationships through ownership of problem solving and follow through.

  • Effectively utilize decision/exception tools to support valuable customer retention.

  • Ensure excellence in customer service and maintain service quality standards established for service mechanics and attitude.

  • Maintain a working knowledge of all Webster asset, liability, and partner products and services as well as alternative delivery channels.

  • Encourage active team involvement in community events.

Small Business

  • Successfully complete the Business Certification program within 90 days of hire.

  • Achieve fluency in all Small Business Specialty product offerings and cross sell products (merchant services, payroll, cash management, etc.) to improve skill level, acquisition and cross-sell.

  • Achieve all Small Business sales goals through daily prospecting and consulting with new and existing customers, contacts with formal and informal referral sources, developing/facilitating seminars, and community involvement

  • Identify, cultivate and expand key customer relationships through focused sales and referral activity to an assigned Small Business customer base.

  • Generate and complete loan packages, by becoming involved in the processing, approval and closing process.

  • Work as a team with Business & Professional Banking partners to achieve Small Business relationship development and growth goals and objectives.

  • As needed participate in Small Business training to stay current with the specific market trends, and the competitive landscape within your market/region.

  • Develop a list of high priority prospects and centers of influence (COIs) within the market area and build relationships for client acquisition and as a consistent referral source.

Leadership & People Management

  • Observe, evaluate performance, coach and performance manage the entire branch team in a timely and effective manner.

  • Develop a positive and supportive environment within the branch and contribute to creating the same within the market to enable branch staff to maximize their sales, service, financial and operational contributions.

  • Establish development goals/plans for self and branch staff by utilizing the Individual Development Plans (IDP's)

  • Effectively hold individuals and team accountable to achievement of their sales, service and operations goals.

  • Meet/exceed individual development goals and objectives.

  • Ensure an effective interview selection process by utilizing available Webster tools and training.

  • Develop and coordinate team-training sessions consistent with Webster's sales and service process.

  • Responsible for overall communication with the team to ensure that clear and consistent information is relayed to staff on a timely basis.

  • Reward and recognize performance of staff utilizing established programs and sources.

  • Maintain a comprehensive understanding of Webster and Retail Banking mission, goals, strategies and the roles of key business partners. Ensure same knowledge among staff members.

  • Work closely with partners in Human Resources to understand and implement policies and procedures pertaining to team and individual performance in a timely and effective manner.

Operations & Compliance

  • Ensure compliance with Federal and State laws as well as Webster Bank policies and procedures.

  • Meet/exceed branch audit and risk assessment requirements.

  • Ensure completion of required periodic audits and inventories on a timely basis and in compliance with Webster Bank's policies and procedures

  • Develop and maintain effective partnership with Retail Operations Specialist (ROS) to ensure operational excellence.

  • Ensure accuracy ratios are met as outlined in the Performance Measurement Reports

  • Foster an environment where all staff members participate in the Operations of the branch

  • Protect Webster from financial losses

  • Ensure 100% completion of compliance training by entire branch team.

Financial

  • Ensure achievement of year over year profitability through effective management of branch revenue production and profitability.

  • Ensure the prevention of fraudulent activities through adherence to bank policies and procedures.

  • Ensure fee waivers and rebates are granted within bank guidelines.

  • Other duties as required.

REQUIREMENTS

A) Education:

  • High School/GED Required

  • College degree or some college coursework sis preferred.

B) Experience:

  • 3-4 years customer sales/service experience.

  • 2-3 years supervisory experience or successful completion of a Branch Manager Development Program.

  • Preferred-Small Business-knowledge of small business loan, deposit and cash management products

C) Job Skills/Knowledge:
Ideal candidates have demonstrated the following-

  • Strong leadership ability.

  • Stong customer service skills.

  • Strong knowledge of sales and relationship building skills.

  • Working knowledge of financial statements.

  • Demonstrated success in leading, managing, coaching, and motivating.

  • Demonstrated success in achieving individual and team goals.

  • Foundational knowledge of Retail Banking products and services.

  • Ability to work with a diverse work force and customer base.

  • Comfortable with external sales activities -- demonstrated proficiency preferred.

  • Strong commitment to achieving personal growth and success

  • Excellent communication (verbal and written) and organization skills.

  • Working knowledge of computer and processing skills (E-Mail, Intranet, Internet, Word, Excel, etc.).

  • Comfortable with emerging technology and use in Retail Branch Banking channel.

PHYSICAL DEMANDS/WORKING CONDITIONS

  • Typical office environment/working conditions

  • Ability to travel is necessary. Branch manager are required to spend approximately 50% of their time outside the branch for business acquisition or as required to achieve branch goals.

#LI-FO1

#CBW

Connecticut


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Shift Supervisor Management Trainee

CVS Health

Posted 2 months ago

VIEW JOBS 6/12/2019 12:00:00 AM 2019-09-10T00:00 Job Description The Shift Supervisor Trainee role is an entry-level, short-term role that prepares an employee to perform a higher-level supervisory role, such as Operations Supervisor or Shift Supervisor. The Shift Supervisor Trainee performs work as directed in order to prepare for future supervisory responsibilities, completes basic operations and management skills training, and also learns about key aspects of the business (e.g., building customer loyalty through exceptional service) and CVS/pharmacy culture. Upon successful completion of the training program, Shift Supervisor Trainees are eligible to be considered for promotion to open Operations Supervisor or Shift Supervisor positions. These key leadership roles support the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor or Shift Supervisor leads the store staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures. Essential Functions: 1. Management * Work effectively with store management and store crews * Supervise the store's crew through assigning, directing and following up of all activities * Effectively communicate information both to and from store management and crews 2. Customer Service * Assist customers with their questions, problems and complaints * Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers * Maintain customer/patient confidentiality Required Qualifications Deductive reasoning ability, analytical skills and computer skills. Advanced communication skills. Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed. Preferred Qualifications Experience in retail Education High school diploma or equivalent required Business Overview It's a new day in health care. Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all. We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability. CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site. If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. CVS Health Terryville CT

Banking Center Manager

Webster Financial Corporation