Banking Center Manager

How would you like to join a successful and growing multi-billion dollar bank with branches in New Jersey and Eastern Pennsylvania? Provident Bank is looking for a talented Banking Center Manager to work in our Leonia, NJ branch to promote our commitment to providing exceptional customer service.

Qualified candidate must possess excellent sales, customer service and people skills. Prior retail experience preferred.

With your commitment in the Banking Center Manager role, Provident Bank can help you advance in your career and climb the ladder of success!

POSITION SUMMARY

This position is assigned to branches managed by an Area Manager. The Banking Center Manager is responsible for leading a team of sales & service professionals to meet and exceed sales goals and service targets. The incumbent duties will include (but not limited to) directly working with customers to build relationships, identify and satisfy their needs through the sale of financial products & services, while running all aspects of an efficient and productive branch.

This position will provide required reporting related to operations and control. Responsibilities also include: Security of equipment and inspections, financial controls, collections and loss handling, as well as daily opening and closing procedures. In addition, the incumbent supplements platform sales and service responsibilities as required.

MAJOR JOB RESPONSIBILITIES

• Achievement of branch goals including Deposits and Loans for both consumer and business.

• Effectively grow and retain the wallet share of existing customer and business customers through their staff and themselves individually.

• New business development as directed by the Cluster Manager.

• Translate branch sales goals into sales plan and oversee execution.

• Communicate, motivate, monitor and formally coach direct reports on a monthly basis as well as monitor indirect reports to attain sales, service and operational targets.

Additional responsibilities relating to customer needs

• Monitor and control revenue and expense targets.

• Manage successful achievement of minimum standards for all branch staff.

• Participate in daily sales, service and operational activities of branch including qualitative tele-consulting activity and tracking/managing of results.

• Promote the professional growth of employees through planned development activities and experiences for succession advancement.

• Join and actively participate in external bank, community and civic events to extend name recognition and reputation of Bank.

• Hold daily huddles and a monthly staff meeting with line of business partners to promote open and clear communication of branch business plan.

• Manage Focus on Compliance expectations.

SUPERVISORY RESPONSIBILITIES

Directly supervises the Customer Service Supervisor, Teller Supervisor and all other platform staff. Indirectly supervises branch personnel through subordinate supervisors. The BCM also carries out supervisory responsibilities in accordance with the organization's policies and procedures. This includes interviewing, hiring, training and managing employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; and addressing and resolving employee complaints and conflicts.

SKILLS AND TRAINING

• Knowledge of sales and coaching practices.

• Knowledge of retail banking procedures, policies and basic operations.

• Plan and effectively allocate resources.

• Excellent interpersonal verbal communication skills.

• Ability to effectively coach and manage staff performance.

• Analytical skills.

• Basic PC skills and the ability to quickly learn other computer programs.

• Orientation towards planning and organization.

• Strong relationship building and interpersonal abilities.

• Confidence and initiative.

• Goal orientation and strong work ethic.

• Results oriented and decisiveness.

• Courage and resiliency.

EDUCATION

High school diploma or GED

WORK EXPERIENCE

3 to 7 years in a retail banking management capacity.

WORKING CONDITIONS

Work is performed under general office conditions in a retail-banking establishment, with possible travel between offices. Must be flexible and demonstrate the ability to adapt to new job locations and reassignments as directed.

HAZARDS

Those present in a retail-banking establishment. In the course of working with customers, the employee may encounter abusive, aggressive or unpredicted threatening behavior. Must observe safety and security practices at all times. Also, those found associated with driving a motor vehicle.

This job description may not be all inclusive. Employees are expected to perform other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.

Provident Bank recognizes and supports the importance of creating a socially and culturally diverse employee base. We understand, value, and appreciate the unique perspectives that a diverse workforce can contribute to our organization. We put the employee and the customer at the center of strategy because culture is a critical differentiator for why people choose to work here.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.

About Provident Bank

For more than 180 years, Provident Bank has served individuals, families, and businesses in our local communities with personal and business banking services.

Volunteering is a Way of Life

Our brand promise - "Commitment you can count on" - supports the investments we make in the community and donations made by our employees. It's a promise also reflected in the volunteerism of our employees, who lend time and talent and countless hours to assist hundreds of organizations and thousands of people and animals each year.

Why do we love it?

• We get to volunteer in areas that are meaningful to the bank and impactful in the community.

• Through generous contributions, we have raised over $912,000 in 2022. No item or donation is too small; we find a home for it all.