Banking Center Manager

Summary

If you're a natural leader and want to lead a team at a strong company with exceptional support, then you'll want to be one of our banking center managers! You will immerse yourself in the community, build and maintain client relationships, and oversee all banking center functions to lead your team's success.

Key Responsibilities

• Ensure that you and your team provide exceptional customer service and resolve issues

• Develop new business and expand on existing client relationships

• Represent the company in a professional manner

• Manage your team by handling appraisals, training, hiring, pay recommendations, discipline, etc.

• Appropriately manage expenses

• Ensure that compliance standards are met

Qualifications Include

• Bachelor's degree and two or more years high performing sales experience demonstrated though sales awards, incentives and recognition or an equivalent combination of education and experience.

• Experience in a financial services environment is a plus.

• Proven leadership ability, supervising two or more subordinate employees.

• Willingness to acquire Wealth Management licenses is strongly encouraged and may be required as indicated by market conditions and competitive environment.

• Note: As part of the employment process for this position, you will have to meet the requirements of a background credit check. This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements.

Knowledge, Skills, Abilities and Personal Characteristics

• Thorough knowledge of banking center operations and fundamental understanding of general bank operations;

• Proficient understanding of the components of Financial Planning, Deposit products, Credit products, Small Business products, Investment and Insurance products (depending on certification levels), and Alternative Delivery Options

• Ability to manage others and offer coaching and direction setting related to performance

• Consistently meets or exceeds individual and banking center sales and customer service goals

• Ability to disseminate information and guidelines clearly to employees and check for understanding

• Ability to work independently and collaborate effectively as a team member

• Strong follow-up

• Manages complaints and problems to the satisfaction of customer's and banking center employees

• Awareness of financial market trends (e.g., general state of market, rates, consumer concerns)

• Ability to identify needs and make appropriate recommendations based on customer profiles

• Ability to effectively coach and counsel banking center employees, and to recognize the when each is required

• Ability to turn service and problems into sales

• Self-Motivated; Sales goal oriented

• Excellent verbal (face-to-face and telephone) and written communication skills, interpersonal and relationship building skills

• Excellent consultative sales and cross-selling skills

• Financial market awareness

• Financial analysis skills

• Proficiency with PC based special applications

About Us

First Horizon is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. With $81.7 billion in assets as of December 31, 2023, we serve clients through a team of approximately ~7,300 associates and ~418 banking centers throughout the southeastern United States. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.

Benefit Highlights

• Medical with wellness incentives, dental, and vision

• HSA with company match

• Maternity and parental leave

• Tuition reimbursement

• Mentor program

• 401(k) with 6% match

• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

Corporate Diversity Commitment:

We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.

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