Responsible for the efficient operations of a full-service branch office. Directs the overall sales initiative of the location, assumes a proactive role in customer interaction and service to include meeting with customers, discussing their specific banking needs in person both at the branch and at the customer's location.
Make certain that all established policies, procedures and security measures are followed. Responsibilities also include hiring, supervising and training staff accordingly. Ensures that the customers are serviced in a prompt and professional manner and that the Banking Center is in a balanced condition thus safeguarding the assets of the location.
CUSTOMER SERVICE SKILLS:
Ability to promote company products and services in the community to assist in the continuing growth of the branch and company.
Ability to promote the sales culture within the Banking Center and ensure staff training to demonstrate the abilities to sell and cross-sell products and services to support individual/team goals.
Ability to conduct regular business calls to solicit new business and/or develop expanded business relationships with existing customer base.
Professional demeanor in appearance, interpersonal relations, work ethic and attitude.
Must be willing to work as part of a team.
Must possess developed oral and written skills to communicate with peers and team members in a positive manner, portraying respect and professionalism with all lines of business.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Ability to work under pressure.
Knowledge and ability to use computer terminal and various software systems.
Consistently meet and exceed profit, deposit, service fee income, and loan sales goals as defined by Management actively soliciting the various retail and WesBanco products.
Promote the sales culture within the banking center and ensure that the staff receives proper training to demonstrate abilities to sell and cross-sell products in order to reach individual/team sales goals. Follow marketing initiatives and local sales promotions within guidelines provided.
Communicate to staff the goals of the banking center and work diligently and creatively with the staff to set individual goals. Continually monitor performance against the banking center goals adjusting individual goals and initiating sales promotions as needed to meet those goals.
Set priorities, direct and delegate responsibilities to the platform staff, and follow through on the implementation of the designated activities.
Promote company products and services in the community to assist in the continuing growth of the office and company. Join area service clubs and organizations and represent the bank at functions and meetings.
Oversee the administrative aspects of the banking center including but not limited to the completion of various audits and reports, monitoring of control accounts, management of cash items, and controlling of over/short by staff.
Ensure that regular sales and staff meetings occur and that the staff is informed.
Communicates job expectations and evaluates performances against those expectations on a constant basis providing continual coaching, guidance, and counseling.
Prepare annual departmental budget. Perform appropriate reviews of expense items and reports as directed by senior management.
Build effective working relationships with internal business partners providing constructive peer feedback when appropriate.
Demonstrate sound judgment in decision making and abiding appropriately to establish guidelines and procedures while utilizing appropriate resources for assistance when needed.
Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.
Must be willing to register and maintain registry with the Nationwide Mortgage Licensing System and Registry (NMLS), to comply with the S.A.F.E. Act Requirements.
Must be available to work all hours of operations.
Citizens Bank Of Northern Kentucky