Banker Support Account Specialist II

JobID: 210512067

Category: Account Service

JobSchedule: Full time

Posted Date: 2024-04-25T20:29:06+00:00

JobShift:

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At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Customer Service Account Specialist's work is creative, exciting, and different every day.

As a successful Banker Support Account Specialist II you will be reviewing and escalating legal documents to partners and other maintenance groups at Chase.

Job responsibilities

• Are knowledgeable in Chase policies regarding trusts, POA, decedent accounts, guardianships, business account opening, and national account maintenance request

• Are very comfortable communicating with customers in a metrics-driven environment

• Are able to navigate multiple technologies while staying engaged with our customers

• Demonstrate resiliency and extreme adaptability in a fast-paced environment

• Possess strong customer focus with the ability to have detailed conversations with our customers

• Take ownership of each customer interaction while treating customers with respect and responding with empathy

• Document customer account activities thoroughly and concisely

• Demonstrates personal excellence including punctuality, integrity, and accountability

• Approach problems logically and with good judgment to ensure the appropriate customer outcome

• Make appropriate decisions on behalf of our customers quickly and effectively

• Effectively prioritize work to ensure efficiency

• Are required to abide by all applicable regulatory and department practices and procedures

• Have the ability to work independently and in a team environment

• Think critically and exercise independent judgement

Required qualifications, capabilities, and skills

• High School diploma/GED required

• Must be willing to work in an environment that requires 100% phone-based customer interaction

• Minimum of one year of customer interaction or customer support experience strongly preferred, either by phone or face-to-face

• Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred

Preferred qualifications, capabilities, and skills

• Ability to multitask using a computer and simultaneously provide customer support

• Comfortable in a fast-paced, consistently changing environment

• Previous experience working in a Hospitality, Restaurant or Retail industry

• Have a passion for helping people by solving problems, presenting, and explaining solutions

Work Schedule:

Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. Specific schedule information will be provided by the Recruiter.

This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.