Sandia Resort Casino Albuquerque , NM 87102

Posted 2 months ago



Position Summary

Exchanges chips, coins, currency, tickets, and coupons with other Bankers and verifies settlements with Cage Cashiers. Verifies and prepares currency and coin for the Ticket Redemption Kiosks and Cash Dispensers.

Verifies the Check cashing and cash advance settlements from the Cage Cashiers. Oversees the activity of their assigned Cage or Vault.

Supervision Exercised

Supervised by the Cage/Vault Manager, Cage/Vault Lead Supervisor, and the Cage/Vault Supervisor.

Major Duties and Responsibilities

Ensures strict adherence to Sandia Casino and Cage/Vault Department policies, procedures and internal controls.

Ensures excellent customer service.

Maintains necessary records and adheres to Title 31 and W2-G reporting procedures.

Counts, verifies and signs banks issued and/or assigned.

Creates a customer profile to determine check cashing limits and issues VIP cards.

Verifies and records the Cashiers settlements that include customer E-checks and paper checks, credit and/or debit card cash advances.

Verifies and records all incoming and disbursements of Jackpot Safekeeping.

Operates Self- Service Coin Redemption Machine and coin counters.

Performs the daily drops and maintains the Coin redemption machine.

Verifies and maintains the inventory of Promotional Chips.

Ensures proper customer transactions, including cash/chip exchange and conversion.

Opens and closes the cages and vault as necessary.

Maintains adequate cash on hand while determining proper cash flows.

Sells Safe Deposit Boxes and logs customers usage.

Verifies and records all cash sales from retail outlets.

Prepares daily bank deposits for the Casino.

Prepares daily tip deposits for Casino, F&B, Resort and Hotel Employees.

Sells and redeems Gift Certificates.

Sells and records Tournament entries.

Records Slot Jackpot payouts.

Approves reprints of VIP Check Cashing cards.

Maintains adequate wrapped, bagged and racked reserves of currency, coin and chips.

Verifies large cash, chip and coin transfers on a daily basis.

Forwards all paperwork for the assigned shift to the Revenue Audit Department.

Ensures the proper flow of casino assets to each department as required.

Oversees the activity of assigned Cage Cashiers.

Verifies and safeguards the assigned Bankroll.

Performs additional duties and responsibilities as necessary or assigned.

Secondary Duties and Responsibilities

Knowledge, Skills and Abilities

Ability to deal effectively with the general public and casino staff.

Ability to use cage equipment: 10 Key calculator, money sorters and counters.

Ability to receive and verify large amounts of currency, coin and chips.

Ability to complete moderately complex arithmetic calculations.

Ability to pass cashiers test.

Ability to work odd and unusual hours, including weekends and overtime.

Ability to work under high pressure and stress conditions.

Ability to exhibit a strong motivational commitment to the organization.

Ability to speak accurately and clearly in public.

Must be able to read, write and speak English fluently.

Ability to maintain accurate records.

Ability to operate a personal computer.

Knowledge of basic accounting methods, policies and procedures.

Ability to perform the physical requirements of the position.

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Relationship Banker Albuquerque NM Area

Bank Of America Corporation

Posted 4 days ago

VIEW JOBS 11/15/2018 12:00:00 AM 2019-02-13T00:00 Job Description: Relationship bankers (RBs) are located in the financial center and are responsible for assisting and educating customers on self-service banking options (for example, mobile, online, ATM) and building and deepening customer relationships. RBs are also trained in cash transactions and may be asked to process these transactions both accurately and efficiently when needed. Primary Responsibilities: * Engage customers in the lobby to assist, educate and train customers on how to conduct simple transactions through self-service technologies * Work with retail customers to build and deepen relationships by uncovering financial needs and recommending the best products, services and solutions to meet those needs * Open deposit accounts and sell banking products (examples: credit cards, CDs, IRAs, loans) * Quote rates, terms and programs for loan customer requests * Respond to customer inquiries and concerns, creating customized solutions * Recognize and refer cross-sell opportunities * Refer opportunities to appropriate specialist * Ensure customers/clients are connected to the appropriate teammate to help them achieve their financial goals; make sure all sales, service and specialized needs are met; and help drive overall revenue growth * Ensure the customer's needs are met by partnering with specialists and business partners to understand what they offer to customers and the most effective way to generate business referrals (examples: customer's banking, small business, mortgage and investment needs) * During times of high customer traffic, process transactions accurately and efficiently to build customer confidence and trust, based on established policies and procedures * Leverage available resources and technologies (such as tablets and bank by appointment) to optimize the customer experience and serve our customers with operational excellence and accuracy * Proactively manage risk in every business, product and service transaction leveraging available tools Required skills: * Skilled at and/or aptitude for assessing customer/client needs, providing applicable solutions/recommendations, and building customer relationships based on mutual trust to optimize sales opportunities to new and existing customers/clients * Ability to build solid relationships with teammates, business partners and specialists by fostering teamwork, partnership and collaboration in a virtual or face-to-face environment * Thrive on engaging with customers; can begin a conversation, handle objections, demonstrate patience to teach and so forth * Actively use and leverage current technologies to better understand the technology solutions available to improve our customers' financial lives * Ability to learn and understand technology to assist customers with self-service needs * Apply strong critical thinking and problem-solving skills to meet customers' needs * Available to work weekends and/or extended hours as required to run the business * Demonstrate initiative, a commitment to continuous learning, and the ability to adapt to changing demands and requirements * Displays passion, commitment and drive to deliver an experience that improves our customers' financial lives * Ability to understand and implement process and/or regulatory requirements during all interactions with customers (examples: Anti-Money Laundering, appropriate disclosures.) * Excellent oral and written communication skills with strong influencing skills * Pass relationship banker pre-employment assessment * Bilingual (fluent verbal and written) skills where applicable * Ability to engage customers for long periods of time * All relationship bankers must be certified in the requirements of the role. The certification process will be designed to validate associates' proficiency, meaning their ability to perform the critical job tasks and demonstrate the key "how" behaviors. Desired skills: * One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals * Six months of cash handling experience * Bachelor's degree or business relevant associate degree (examples: business management, business administration, finance) * Financial/Banking center experience Posting Date: 11/14/2018 Location: Rio Rancho, NM, Country Club BC, 3101 Southern Blvd Se, Albuquerque, NM, Carlisle BC, 3101 Carlisle Blvd Ne, Albuquerque, NM, Wyoming BC, 4301 Wyoming Blvd Ne, Albuquerque, NM, Northdale BC, 6603 4th St Nw, Albuquerque, NM, Uptown BC, 6605 Uptown Blvd Ne, - United States Travel: No Full / Part-time: Full time Hours Per Week: 40 Shift: 1st shift Bank Of America Corporation Albuquerque NM


Sandia Resort Casino