Bank Teller At Woodland Hills

Comerica Woodland Hills , CA 91367

Posted 3 weeks ago

Customer Service Representative

We invite you to explore the award-winning culture, people, rewards and opportunities that make Comerica Bank so special. Make your next career choice a confident one. The Customer Service Representative (CSR) is responsible for contributing to the overall success of a Retail Banking Center by committing to banker-readiness, conducting marketing activities leading to revenue growth in loans, deposits and noninterest income, contributing to the prescribed customer experience levels, maintaining disciplined operational objectives, while striving for excellence in execution in each of the mentioned areas. This position's work schedule involves occasional evenings and Saturdays and requires the lifting and movement of currency/coin packages weighing up to 25 pounds. Depending on location, this position could require extended periods of standing.

Position Competencies

Successful incumbents have composure, listening skills, a drive for results, time management, are customer focused, and have the ability to develop peer relationships.

Responsibilities

Marketing Activities:

  • Execute the proactive marketing activities for the attraction, retention and expansion of customers.

  • Complete assigned Daily Planning activities.

  • Actively engaged in Banker Readiness by developing an in-depth knowledge of consumer and small business products and services.

  • Provide for Customer Engagement by introducing customers to Comerica's product and services and addressing customer questions, e.g., how-to use products and services and follows-up on a timely basis.

  • Support Consumer and Business Development, work targeted leads as assigned, update customer information, and identify customer needs.

  • Actively participate in Marketing Activity meetings and offer creative ideas.

  • Provide transactional customer service, including but not limited to the following: accept and process deposits, withdrawals and payments and handle other over the counter and mail transactions.

  • Provide remarkable customer service through all customer interactions, opening new accounts, problem resolution, telephone answering, safe deposit access, etc.

  • Impact the revenue growth of the Banking Center.

  • Other duties as assigned.

Operational Risk:

  • Ensure compliance with applicable federal, state and local laws and regulations, and Comerica's policies and procedures.

  • Ensure compliance and completion of necessary compliance related training.

  • Adhere to all Banking Center Risk Assessment and Compliance standards.

  • Control losses by following policies and procedures.

  • Subject Matter expert for all Banking Center Operational Activities Tool (BOAT) assigned tasks to ensure proper completion of tasks.

  • Other duties as assigned.

Customer Experience:

  • Able to assess needs and add value to customers and prospects.

  • Introduce and refer customers to the Platform through routine interactions.

  • Perform routine customer requests.

  • Resolve basic customer complaints.

  • Maintain positive customer relationships.

  • Impact the customer experience following defined customer experience guidelines and other customer experience behaviors and feedback as needed.

  • Other duties as assigned.

Partnership:

  • Engage in activities that support Collaboration partnerships, partner engagement and relationships.

  • Impact the efforts that support Banking Center Collaboration.

  • Refer opportunities to the platform for further analysis in support of partner engagement.

  • Other duties as assigned.

Relocation

No relocation assistance is provided for this position.

Travel

Travel is not required of this position.

  • High School Diploma OR GED
  • 1 year of experience in Customer Service experience
  • 6 months Retail or Financial sales experience OR 2 years of U.S. Military service OR 1 year of college
  • 1 year of personal computer, system data entry or Internet search experience
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Sr Personal Banker II Woodland Hills

Banc Of California

Posted 4 days ago

VIEW JOBS 11/16/2018 12:00:00 AM 2019-02-14T00:00 Since 1941, Banc of California (NYSE:BANC) has empowered California's diverse private businesses, entrepreneurs and communities, provided full service banking and lending, and partnered with businesses, families and employees to achieve their dreams. Today, we are large enough to meet our clients' banking needs, yet small enough to care and serve them well. Banc of California's strong balance sheet, deep community roots and commitment to lasting and meaningful relationships are the foundation for its long record of success. Job Summary: Responsible for processing all new account transactions; assisting customers in their selection of various accounts; cross-selling the Bank's products and services; opening, maintaining and closing of all account types; performing branch clerical duties; promoting business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services. Performs all duties in accordance with the company's policies and procedures, all U.S. state and federal laws and regulations, wherein the company operates. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Supports the Bank's philosophy of Building Excellence and provides excellent customer service. * Processes all types of new account transactions; cross-sells the Bank's products and services; strives to meet or exceed sales goals; possible Notary. * Performs daily check scanning, vault settlement, ATM settlement, night drop deposits, and assists with opening/closing branch procedures as necessary. * Serves as a backup to the teller line as needed; accepts deposits at desk as needed. * Plays a positive role in the branch through excellent communication skills, both verbal and written. * Operates computer terminal to process advanced operational duties and resolve problems within given authority. * Answers telephones, answers questions and directs callers to proper Bank personnel. * Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions. * Follows policies and procedures; completes tasks correctly and on time; supports the company's goals and values. * Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action. * Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one's own actions and conduct. * Performs other duties and projects as assigned. Banc of California is an equal opportunity employer committed to creating a diverse workforce. All qualified applicants will receive consideration for employment without regard to age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), denial of Family and Medical Care Leave, disability (mental and physical) including HIV and AIDS, marital status, medical condition (cancer and genetic characteristics), genetic information, military and veteran status, national origin (including language use restrictions), race, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, and sexual orientation. ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES: * Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position including but not limited to the following: Regulation Z (Truth in Lending Act), Regulation B (Equal Credit Opportunity Act), Fair Housing Act (FHA), Home Mortgage Disclosure Act (HMDA), Real Estate Settlement Procedures Act (RESPA), Fair Credit Reporting Act (FCRA), Bank Secrecy Act (BSA) in conjunction with the USA PATRIOT Act, Anti-Money Laundering (AML) and Customer Information Program (CIP), Right to Financial Privacy Act (RFPA, state and federal) and Community Reinvestment Act (CRA). * Intermediate experience, knowledge and training in all operational activities and terminology. * Effective organizational and time management skills. * Intermediate skills in computer terminal and personal computer operation; Microsoft Office applications including but not limited to: Word, Excel, PowerPoint and Outlook. * Intermediate typing skills to meet production needs of the position. * Intermediate math skills; calculate interest and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs. * Exceptional oral, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers and employees. * Ability to communicate with individuals utilizing a telephone; requires ability to hear and speak effectively on the telephone. * Ability to work with general supervision while performing duties. EDUCATION, EXPERIENCE AND/OR LICENSES: * High School Diploma and a minimum of 6 years related work experience and/or training. Work related experience should consist of an in-depth background in Bank Secrecy Act compliance and general banking skills. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be applicable to the financial industry. * Bachelor's degree preferred. * Active registration with Nationwide Mortgage Licensing System (NMLS) Banc Of California Woodland Hills CA

Bank Teller At Woodland Hills

Comerica