Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Bank Operations Command Center Manager I

Expired Job

TD Bank Group Mount Laurel , NJ 08054

Posted 3 months ago

Company Overview

About TD Bank, America's Most Convenient Bank

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US.

TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com.

Department Overview

Building a World-Class, Diverse and Inclusive Technology Team

We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology. TD's technology and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at TD, anyway.

Job Description

The Bank Operations Command Center Manager I is responsible for oversight and monitoring for critical events that would disrupt the normal flow of business operations. The Bank Operations Command Center Manager I will work closely with a staff consisting of Business Activity Monitors and Operations Analysts to perform all required functions of the area. The Bank Operations Command Center Manager I will have a keen focus on driving the Incident Management process in particular and will essentially take ownership of the process from a business perspective and partner with Technology Incident Managers to drive to resolution, real time business impacting events affecting the AMCB footprint.

The Bank Operations Command Center Manager I will actively engage and provide oversight of post incident review activities on behalf of the business in an effort to avoid future impacting events. Also, will provide effective

communication to business leaders and act as a liaison between the business and Technology in an effort to minimize impacting events causing potential financial and reputational risk to the bank. The Bank Operations Command Center Manager I will partner closely with the Enterprise Business Continuity and Crisis Management team and the business Operational Incident Management team to facilitate communication and guidance during major impacting events such as weather related issues impacting segments of our AMCB footprint.

  • Develops, drives, manages and maintains the formal Business Incident Management process and associated procedures inclusive of active engagement protocol, escalation and notification, post incident review and follow up with business leaders.

  • Partners with Business Leaders and Technology to establish and assume formal ownership of the Business Incident Management process.

  • Owns and actively drives real time incidents on behalf of the business inclusive of partnering with designated Technology Incident Manager to reach resolution as well as all post incident review activities.

  • Serves as key liaison between the Business and Technology on Customer impacting issues/events.

  • Works closely with the internal Business Continuity team as well as Enterprise Business Continuity and Crisis Management (EBCCM) to ensure the formal Business Incident Management process is consistent with existing Enterprise standards.

  • Monitors the effectiveness of the Business Incident Management process and makes recommendations for improvement to Senior Leadership.

  • Actively participates in Change Review meetings to ensure awareness of planned change activities to assess and articulates the risk of potential impact to the business as a result of those activities.

  • Drives the efficiency and effectiveness of the overall Business Incident Management process.

  • Produces management information inclusive of KPI's and reports.

  • Works closely with the Bank Operations Command Center (BOCC) staff to ensure continuous process improvement of proactive monitoring capabilities by incorporating lessons learned from Post incident Review activities.

  • Provides 24/7 support for business impacting incidents.

  • Provides direction and coaching to BOCC staff engaged in active Incident Management scenarios.

  • Establishes regular status communications periodically throughout the business day.

  • Utilizes analysis of exception activities to determine trends and improvements. Engages as appropriate other areas of the business to either implement process improvements and/or technology solutions uncovered during the PIR exercise.

  • Establishes/maintains relationships with LOBs across all areas of the Bank to be kept informed of any activities that could impact Bank Operations.

Requirements

  • Bachelor's degree or equivalent experience preferred

  • 5+ years related experience required

  • Proven successful management experience in an Operational environment

  • Proven organizational planning, analytical and decision-making skills

  • Proven strategic planning, leadership, delegation, coaching and mentoring skills

  • Expert knowledge and understanding of Bank Operations, department policies, procedures, products, services, systems and applications.

  • Proven experience in developing new policies, procedures and methods in response to, and in anticipation of, changes in the business and regulatory environment

  • Ability to think and plan both strategically and tactically moving through both fluidly

  • Proven ability to build and support strong collaborative businesstobusiness relationships with experience in lateral

  • Management and persuasive skills capable of delivering results through a position of influence not authority

  • Proven ability to succeed in a fast pace metrics driven environment.

  • Proven ability to interact with all levels of internal and external Customers.

  • Proven ability to meet and exceed Customer expectations.

  • Proven ability to make sound judgments in decision making process.

  • Ability to perform multiple tasks in a fast-paced dynamic environment.

Qualifications

Preferred Qualifications - Here are the preferred qualifications for this role:

  • Ability to work on-call hours when necessary

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach her/his potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.


upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Cloud Operations Process And Compliance Manager

QAD Inc.

Posted 7 days ago

VIEW JOBS 1/10/2019 12:00:00 AM 2019-04-10T00:00 Our employees tell us they love working for a global organization focused on collaboration, teamwork and customer outcomes. Since 1979, QAD has provided solutions and services for customers in the automotive, consumer products, food and beverage, high technology, industrial and life sciences industries so they can better align daily operations with their strategic goals. We offer an amazing culture and comprehensive suite of health and wellness benefits so that employees can focus on helping customers reach our vision for them: The Effective Enterprise. As a Cloud Operations - Process and Compliance Manager you will lead the implementation and execution of the global strategy related to the processes and procedures of the Cloud Ops business plan/objectives. You will provide leadership and oversight around the Cloud data and security process and disciplines. You will be responsible for driving industry best practice and compliance frameworks and utilizing and educating the organization in LEAN evidence-based decision making and problem-solving techniques such as root cause analysis (RCA), DMAIC analysis, evidence-based risk analysis and others; drive and document continuous improvement actions and results. You will drive an ITIL based framework for supporting the Change Management and Major Incident Management to optimize the performance of the global Cloud Operation Team. You will facilitate the design and implementation of standard process documentation repository strategy and execution as well as the QDPS Cloud Standard Operation Process documentation. You will also expand the reach of the Cloud business by designing, selecting and compliance auditing of the Cloud Franchise delivery model. Essential Job Functions: * Partnering with the VP of Cloud Operations and management team, contribute to Service Delivery Center strategy. Identify operational weaknesses, document these and plans to improve based on Lean/ Six Sigma methodologies. This will include training development and delivery. Plan facilitate and document operational meetings. Establish/ maintain relationship processes with various groups/departments. Facilitate the creation of any new process documentation and revise existing documentation as necessary. * Lead a team of Security, Compliance and Change Control professionals. Provide and communicate business and performance goals, provides leadership around key development topics. * Facilitate and lead the continued compliance and recertification for ISO 20000 and ISO27001 as well as PCI DSS, SSAE 16 and CSA STAR including communication, training, status updates and project planning for successful certification and continuous recertification. * Facilitate the development and progress of the Tools required for the success of the Cloud Operations Team. Tools include the Cloud Operations Portal as well as the QMS System and Documents under the compliance framework as well as the annual compliance audits. * Oversee and manage the Cloud Franchise – Audit Program including the audit and approval of Cloud Franchise delivery partners. * Assist Sales Teams with Request for Proposal (RFP) in security and compliance Position Requirements: * BS in Business or Information Technology or relevant work experience * Minimum 10 years work experience in preferably a technology environment. Some demonstrated management experience required * 5+ years demonstrated process development, implementation, organizational compliance, and change management orientation. * Expert level knowledge of ISO 20000 and/or ISO 27001 required * LEAN, ITIL certification and/or designation desired * Proficient in Microsoft Office and Google Apps Suites We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. QAD Inc. Mount Laurel NJ

Bank Operations Command Center Manager I

Expired Job

TD Bank Group