Bank Operations Clerk / Exception Items

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Job Type

Full-time

Description

United Security Bank is seeking an Operations Clerk experienced in exception Item processing, debit card processing, and or/wire processing. The Operations Clerk will perform various operational back office duties including assisting customers by answering the bank's customer service calls via phone and live chat. Process daily exception item transactions, ACH, check adjustments, reclamations, subpoenas, ODP reviews, and processes, research items, assist in statement mailings, single ACH processing, monthly certifications, branch service calls, and various transaction processing.

Duties

1.Answer incoming customer calls and live chats as needed.

2.Process non-posted transactions, overdrafts, and stop payments.

3.Dormant account processing

4.Process customer reclamations.

5.Subpoenas

6.Process daily transactions on the Banks Item Entry System.

7.Overdraft Protection/Fresh Start processing

8.Transaction Research

9.Perform monthly/Quarterly certifications.

10. Other duties as assigned related to item processing.

Requirements

• High School Diploma or GED

• Minimum of two years of bank operations back office experience in customer service, debit card processing, exception item processing, and wire processing.

• Must be a self-starter.

• Being detail-oriented is a must.

• Strong analytical skills.

• Proficient data entry.

• Well-developed written and verbal communication skills in

a clear, concise, courteous, and professional manner.

• Sound judgment in decisions regarding day-to-day job functions and customer problem resolution.

• Strong sense of urgency and ability to work under pressure.

• Previous exception item processing experience is highly preferred.

• Background check and drug screen required.

United Security Bank conforms to all the laws statutes and regulations concerning equal employment opportunities, and affirmative action. We strongly encourage women, minorities, individuals with disabilities, and veterans to apply to all our job openings.

We are an Equal Opportunity Employer, who fully and actively supports equal access for all qualified applicants, regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability status, Genetic Information or Testing, individual reproductive health decision making, Family & Medical Leave, protected veteran status, or any other characteristic protected by law, and we strongly prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination. It is our goal to increase diversity in our workplace and to provide the best work environment possible.

California Privacy Rights Act Notice for Applicants

For details on how we collect, use, and share your data, please review our Privacy Policy at:

https://www.unitedsecuritybank.com/california-privacy-policy

United Security Bank will protect the privacy of information collected in accordance with applicable state, federal, and local laws.

Salary Description

$20.27 - $27.43